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21 Enjay It Solutions Jobs
Junior Business Analyst
Enjay It Solutions
posted 24d ago
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Fixed timing
Key skills for the job
Job Description
- Provide post-implementation support and manage customer support cases.
- Identify product enhancement opportunities based on customer needs and usage.
- Address customer feedback and perform satisfaction checks.
- Analyze usage data and suggest improvements.
- Gather project requirements and assist in the implementation of product features.
- Test CRM features, provide client training, and conduct quality assurance audits.
- Prioritize and resolve support cases, escalating as needed.
- Document meeting summaries and share insights for continuous improvement.
- Basic understanding of CRM systems and customer support.
- Strong communication, analytical thinking, and problem-solving skills.
- Ability to manage and prioritize tasks effectively.
- Master / Bachelor s degree in IT, Computer or related field.
- MBA, CRM or business analysis certifications are a plus.
- One dot Five Programe.
Employment Type: Full Time, Permanent
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