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Premium Employer

Fivetran

Compare

3.7

based on 15 Reviews

1 Fivetran Engineer- Customer Support Job

Lead Customer Support Engineer

Fivetran

3.7

based on 15 Reviews

0-4 years

₹ 11.1 - 18.25L/yr (AmbitionBox estimate)

Remote

1 vacancy

Lead Customer Support Engineer

Fivetran

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Customer Support Recruitment Medical Insurance Data Warehousing Troubleshooting

+ 2 more

Job Description

As a Lead Customer Support Engineer you will be working with new and existing customers in a highly technical capacity, ensuring successful onboarding of new customers and continued success for existing valued customers.

This is a full time position based out of our Bangalore office.

What Youll Do :

In conjunction with leadership and management, you will need to partner with engineering to design troubleshooting tools, alerts and notifications to improve our ability to support our customers.
Help customers round the clock and should be willing to work in shifts in a 24x7 work environment. Should be willing to work is EST and PST time zones.
Help define and improve processes.
Lead and drive technical and non-technical projects in your pod.
Onboard and coach new team members in your pod.
Act as Subject Matter Experts (SME)
Identify and proactively support Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
Share and communicate roadmaps with external teams, as well as, understand & align team goals to deliver results efficiently.
Participate in weekend on-call support rotation once per quarter.

Skills Were Looking For :

Strong Customer Advocacy skills
Excellent written and verbal communication skills in English
Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
Combination of empathy and confidence to lead escalations in your pod
Lead teams with a passion for building a positive culture where we leave our ego at the door
Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
Excellent networking troubleshooting abilities and understanding of the TCP/IP model
Solid experience with databases (SQL and NoSQL) and SQL commands/ functions and procedures
Experience building or troubleshooting APIs
Understanding of Data Warehousing fundamentals and concepts
Comfortable navigating Github and submitting pull requests

Perks and Benefits

100% employer-paid medical insurance *
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Employment Type: Full Time, Permanent

Read full job description

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