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1 Enghouse Networks Job
Team Lead, Technical Author
7-9 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Team Lead, Technical Author
Enghouse Networks
posted 1hr ago
Job Role Insights
Key skills for the job
Job Description
- Leading and mentoring a team of technical writers, providing guidance on best practices, quality standards, and process improvements.
- Driving documentation migrations to new tools and templates, ensuring alignment with corporate branding and technical requirements.
- Implementing best practices in structured authoring, automation, accessibility, and localization.
- Overseeing the administrative side of the authoring team, including:
- Budget planning, ensuring the team has the necessary resources.
- Requesting and managing software licenses for authoring tools, localization tools, and other software.
- Setting performance goals and milestones for each team member, conducting regular check-ins and reviews.
- Managing yearly performance appraisals, providing structured feedback and career development plans.
- Participating in product teams scrum meetings, planning sessions, and demos to stay aligned with product developments.
- Writing and maintaining technical documentation, including user guides, release notes, and online help.
- Collaborating with cross-functional teams to ensure documentation accuracy and usability.
- Managing multiple documentation projects, ensuring high-quality, on-time delivery.
- Using advanced authoring tools, such as Adobe RoboHelp, MS Word, and other documentation management systems.
Experience and qualifications:
- 7+ years of relevant industry experience in technical writing, with a strong understanding of software documentation.
- Proven leadership and team management experience, including mentoring and workflow optimization.
- Excellent English writing and editing skills, with the ability to communicate complex technical concepts clearly.
- A degree in English, technical communication, computer science, or a related field.
- Strong technical aptitude, with experience working closely with developers and engineers.
- Ability to analyze and improve documentation workflows, ensuring efficiency and scalability.
- Strong organizational and project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
- Experience with version control and project tracking tools, such as Git, Bitbucket, Jira, and Confluence.
- Proficiency in HTML, CSS, and structured authoring (MadCap Flare, XML, DITA, etc.).
- Familiarity with localization processes (Trados) and accessibility standards is a plus.
Employment Type: Full Time, Permanent
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