19 Educational Administration Jobs in Mumbai

We are hiring for three Program Management roles at IIDE, each catering to different program types and campuses. While the core responsibilities overlap, the focus and operational details vary as outlined below:

Associate - Program Management (PG Program)

• Location: Andheri Campus
• Focus: Overseeing the Post Graduate (PG) program, managing hybrid classrooms, coordinating with trainers, and ensuring exceptional student experiences.
• Highlights: Classroom setup, LMS management, and industry engagement for guest sessions.

College Coordinator (Bachelors of Digital Business - BDB Program)

• Location: Partner Colleges in Mumbai and Andheri Campus
• Focus: Representing IIDE at partner colleges for the BDB program, managing academic operations, and fostering relationships with deans, faculty, and students.
• Highlights: Student engagement, batch strength management during admissions, and liaison for operational excellence.

Associate - Program Management (Online Programs)

• Location: Andheri Campus
• Focus: Delivering exceptional experiences for students in online/hybrid programs, managing virtual classrooms, and tracking CSAT and NPS metrics.
• Highlights: CSAT and NPS monitoring, data-driven program improvement, and seamless virtual learning facilitation.

What Youll Do

• Program Coordination: Set up classrooms (online, offline, hybrid), manage trainer schedules, and ensure operational readiness.
• Student Engagement: Conduct orientation sessions, address student queries, and maintain regular communication via CRM, calls, and WhatsApp.
• LMS and Reporting: Oversee the Learning Management System, generate reports, and analyze feedback for program improvement.
• Industry Engagement: Collaborate with industry professionals for guest lectures and enhance the student learning experience.
• Compliance and Moderation: Ensure SOP adherence, moderate final results, and oversee certification processes.
• Data Management: Manage student data for certification on the NSDC portal and compile weekly/monthly reports on program performance.

• Role-Specific Highlights:
• PG Program: Industry professional outreach and course progress monitoring.
• BDB Program: Academic coordination with partner colleges and student counseling during admission season.
• Online/Hybrid Program: Focus on CSAT/NPS tracking and improving virtual learning outcomes.

Who You Are

Must-Have:

• Minimum 2 years of experience in program coordination, student operations, or a related role.
• Strong written and spoken English communication skills.
• Proficiency in Google Workspace (Sheets, Docs, GDS, etc.).
• Familiarity with WhatsApp, Zoom, and email automation tools (GMass, Mail Merge, or MailChimp).
• Ability to build professional networks using LinkedIn.

Qualification:

• Graduation/Postgraduate degree in any stream.

Should Have:

• Experience in student coordination, academic operations, or educational management.

Nice to Have:

• Additional certifications or skills in program or operations management.