Academic Counsellor

Role Sheet – Academic Counsellor
Role Sheet – Academic Counsellor
v April 2024
Responsible for working on reports, analyzing operations, and making suggestions
for improvement. Responsible for assisting the BU Team to achieve Conversion
target & Lead to Conversion ratio. Ensuring the team represents the organization
in a positive light.
Purpose of the
Role
Structure
Reporting to
Senior Manager
INDIVIDUAL ACCOUNTABILITIES
†Pitching prospective leads about the projects/ products and services, and
providing all information and query resolution.
†Assist and manage the lead acquisition, data management, client acquisition,
client grievances, and reporting issues successful conversion.
• Provide end-to-end support & coordinate with Center Counsellors, Other
team members for systems and policy
• Build relationships with new customers to drive sales
Job
Responsibility
• Build relationships with existing customers to generate reference sales.
• Create, and run survey campaigns and assist the Sales team.
Stay up-to-date with industry trends, best practices, and technologies related
to lead conversion.
Prepare regular reports on conversion rates, revenue generated, and customer
satisfaction levels
• This responsibility is not limited, it keeps varying as per the business
requirements.
• Maintaining 100% Adherence to Systems, SOPs & policies along with the
deliverables within the deadline
• Comfortable working with tight deadlines and providing valuable
• Supporting and Coordinating with every function & complete the task
• Being open to feedback, new learnings, and support from peers
• Being ethical, committed, and responsible at work
Approach
• Overall, the approach should be focused on driving revenue growth through
effective team management, customer-centric practices, and continuous
improvement of the lead conversion process.

Role Sheet – Academic Counsellor
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Adherence to the timeline - for system updates, System support, report &
Data Sharing, etc.
Data mapping, maintaining, and Analysis for improving the overall
performance of systems
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Ensure data accuracy across all the portals
Timely User creation and deletion, system update, and upkeeping of the
System for better performance
Key Deliverables
Get things done as per the requirement of the team.
- Coordinate with different stakeholders and ensure timely delivery
- Organize, modify, and update existing systems/policies/processes.
- Ensure quality assurance is in place for all deliverables.