Associate Program Manager - KYC

Specialism -KYC, AML, Due Diligence

The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organisation and use innovative thinking frameworks to foster value-added relations. With the right balance of >

Roles andResponsibilities

• Take leadership role independently managing back office operations
• Client Management establish self as a valued partner and work closely to achieve goals defined
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Manage team of 70 plus people training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams
• Lead various quality initiatives across processes managed
• Responsible for Business continuity, transformation and various audits

Minimum Qualifications-

• Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
• 14 to 17 years of experience in handling team of minimum 70 members and has good experience and knowledge of KYC, AML, Due Diligence.
• Should be able to understand, manage and calculate risks.
• Should be good with logical and quantitative abilities.
• Ability to manage and complete specific tasks with minimal direction
• Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes
• Willingness to continuously learn, upgrade skills and stay relevant to business demands
• Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.