Director - UX Design

• Director, User Experience Design

POSITION OVERVIEW

• The Director, User Experience (UX) Design, is a critical position in the Product Management organization.
• The Director, UX Design is the driving force behind designing intuitive, impactful, and delightful user experiences across our suite of supply chain applications.
• The Director, UX Design, will grow and lead a talented team of UX designers, researchers, and strategists, setting the vision and strategy for user experience across all e2open Applications.
• The person in this roles leadership will ensure our products meet and exceed user expectations, empowering businesses worldwide.

RESPONSIBILITES:

Strategic Leadership : -

• Define and drive the global UX strategy, ensuring alignment with business objectives and user needs.
• Advocate for a user-centered design approach across all levels of the organization.
• Collaborate closely with product management, engineering, and marketing to deliver cohesive and impactful experiences.

Team Building & Mentorship : -

• Build, mentor, and inspire a world-class UX team, fostering creativity, collaboration, and professional growth.
• Promote a culture of innovation, inclusivity, and excellence within the UX function.

Research & Insights : -

• Oversee user research initiatives to uncover insights that drive design decisions.
• Translate complex user needs into actionable strategies and innovative solutions.

Design Execution & Excellence : -

• Set design standards, principles, and best practices for the organization.
• Lead UX studies with key customers to obtain first person feedback on existing and future e2open Applications
• Ensure the delivery of high-quality, accessible (aligned with WCAG), and scalable designs across all products.
• Leverage artificial intelligence to enhance interface interaction and user empowerment and engagement.
• Implement atomic design principles to create consistent, modular, and reusable design components.
• Lead the design and rollout of Harmony, a corporate-wide enterprise design system, to standardize design practices across the organization.
• Stay ahead of design trends and emerging technologies to keep our applications at the forefront of the industry.

Stakeholder Engagement : -

• Act as the voice of the user in cross-functional leadership meetings.
• Present UX strategies, designs, and results to executive stakeholders and clients.
• Build strong relationships with global customers to understand and respond to their unique needs.
• Evangelize the e2open Harmony UX vision and roadmap at the annual e2open CONNECT customer conferences in Europe and North America
• Other tasks and activities as assigned

QUALIFICATIONS AND EXPERIENCE:

• Visionary Leadership: Proven experience leading UX teams in a global, high-growth environment.
• Supply Chain Expertise: Familiarity with supply chain, logistics, or enterprise applications is a strong plus.
• Technical Proficiency: Knowledge of UX design tools (e.g. Figma), research methodologies and tools (e.g. Dovetail), and emerging technologies, including artificial intelligence.
• Analytical Mindset: Ability to synthesize application usage data (e.g. WalkMe) and user feedback into actionable insights.
• Strong Communication Skills: Exceptional ability to articulate design concepts, strategies, and the value of UX to diverse audiences.
• Collaborative Spirit: A track record of successful collaboration with cross-functional teams.
• Adaptability: Thrives in a dynamic, fast-paced environment.
• Global Perspective: Experience designing for diverse markets, industries and user bases.
• Bachelors or Masters degree in UX Design, Human-Computer Interaction, or a related field.
• 10+ years of experience in UX design, with at least 5 years in a team leadership role.
• A portfolio showcasing a range of successful design projects and leadership achievements, including examples of leveraging AI, applying atomic design principles, and deploying enterprise design systems.