The Assistant s role within Trade Services is responsible to acquire complete knowledge of Trade Services processes. Incumbent can be placed in any Trade Services Processes which are Settlement-Matching / Fails / Instructions / Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting or Trade Investigation
What we ll offer you
As part of our flexible scheme, here are just some of the benefits that you ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Successfully meeting process SLAs/productivity/quality as per the process standards.
Get certified on all training levels of the process.
Meet SLA s requirements as per the agreed Service Specifications
Meet training targets to learn process for securities transfers, matching, fails handling & confirmation of trades and non-trades, cancellations & corrections of trades, registration & deregistration of shares, cash & stock reconciliation, transaction reporting and trade investigation
100% completion of the assigned work with required quality and appropriate productivity
Contact counterparts through mails/calls as per the process requirement for any clarifications.
Performing quality checks as and when required.
Understand the linkages between various Trades Services Processes
Strive for process improvements.
Responsiveness to feedback provided by Trainers/ Team Leaders
Maintaining a professional approach to work at all times, providing prompt and appropriate responses at all levels.
Actively participate in the team meetings and other initiatives taken by the company.
Following company rules and standard operating procedures.
Adhering to all Security Policies and Procedures as per business requirements
Maintaining MIS reports, analyse data by using various reporting/presenting tools.
Active demonstration of the company values in behaviour and attitude
Continually up-grading domain knowledge.
Exhibiting discipline on a personal level as well as a professional level.
Your skills and experience
Qualifications required to perform the role
Graduate / Post-Graduate
German language (Level 3 & above for specific processes) mentioned beforehand
Skills & work experience
0-2 years of work experience
Good communication skills
Computer literate
Key Performance Indicators
Meet and exceed timelines on productivity targets on a consistent basis.
Meet and exceed quality targets on a consistent basis
To ensure that the queries are raised within the stipulated TAT
Completeness and correctness of the MIS sheet should be strictly followed