Training Coordinator

Position - Training Coordinator
Administrative Reporting: Administrator of Centre
Functional Reporting: Director

Program Description

Certified Ophthalmic Paramedics (COP) Program:

SCEHs COP Program, launched in 2013, trains young women from marginalized communities in eye care in Delhi, Rajasthan, Uttar Pradesh and Bihar.

With 2,000+ trained paramedics, the program advances gender equality, poverty reduction, and better eye care access.

The opening is of Training Coordinator for our COP Program.

Role Responsibilities -

1. Manpower planning and sourcing of the Candidates:

a) To work in close coordination with the central and local teams in Manpower planning taking in view the long term needs of the centre (hospital and VCs)
b) Creating awareness about the programme in the community through schools, computer institutes, stakeholders, SHGs, IEC material as per the criteria of induction in the programme

2. Recruitment and Selection of the candidate:
a) Creating databank of the resumes and short listing of the candidates based on the pre-defined criteria of induction of candidates under the programme
b) Sending the list of the shortlisted candidates to the stakeholders (Manager and HR etc) with the probable date of interviews
c) Inviting candidates for interviews and confirm the list of the confirmed candidates to the stakeholders (Manager and HR etc)
d) Ensuring candidates accompany with their parents/guardian and bring originals (10th and 12th Standard)
e) Actively involved in the interview process
f) Ensuring that selected candidates joins the programme on the stipulated date with the required documents and bank account in AXIS bank for stipend purposes
g) To analyze the common attrition factors and give assessment report with recommendations to improve the retention of the students during course and post COP course

3. Trainings of COPs after deputation to the centre:
a) To identify the trainers and ensure that they have orientation of the programme prior to the beginning of the training at the centre
b) To execute induction training as per the curriculum / structure provided by COP Delhi
c) Organize or conduct the training sessions for Trainers English, Computer Skills, Personality Development Values, Etiquettes, and share the schedule.
d) To ensure that on line /offline theory and practical classes are conducted accordingly
e) To keep track on the progress of the trainees as per the schedule and update competencies matrix of the candidate
f) To share the progress of the training to the stakeholders
g) To keep track of the leaves status, planned / Unplanned absenteeism of the trainees and share with the central team on monthly basis
h) To give timely performance feedback to the trainees
i) To handle day to day grievances / counselling of the trainees and update the stakeholders
j) To take ownership in periodic assessment of the as per the programme
k) To take care of the accommodation issues if accommodation is provided by SCEH
l) To handhold the pass out and involved with the respective In charges in career growth of the COP
m) To have parent meetings every quarter in the hospital

4. Monitoring
a) Developing and execution of monitoring formats.
b) Documentation and report writing on monthly basis.
c) Monitor programmatic and financial compliance in relation to project activities as per pre-approved work plans.
d) Maintaining case studies and best practices
e) Working for accreditation its compliances.
f) Organize assessment on a regular basis.
g) Handling behavioral and competency issues of trainees on day to day basis.
h) To implement the new initiatives /strategies as made by the central team / management
i) To give inputs on improving the programme

5. Quality Management and Patient Satisfaction.
a) To map the ongoing processes against the best practices as per the SCEH central guidelines/SOPs and prepares plan to bridge the gap.
b) To regularly sensitize the team about of importance of quality and to impart necessary training to implement quality management systems.
c) To constantly oversee/Monitor, conduct audit and make sure about adhere to the defined process and protocols happens at every single point of contact ensuring quality and to take appropriate corrective actions to manage deviations in clinical and non-clinical areas.
d) To create and maintain an environment conducive to encourage stakeholders in incident reporting.
e) To have constant review mechanism wherein suggestions/ Feedbacks if any from stakeholders or self-observation are well thought- out for system and process improvements and accordingly redesign the process if required.
f) To bring in a quality culture and strive for continuous quality improvement by involving all functions and cadre.
g) To have regular interaction with in and out patients, to work on feedbacks provided and plan systemic corrections/ Interventions as desired to improve patient experience.
h) To continuously aim at improving patient experience through constant quality improvement.

5. logistics and Supplies arrangements
a) To ensure that necessary logistics and supplies are available prior to training
b) The supplies and training equipments in class room are in order
c) To ensure internet facility is available all the time for un interrupted on line classes
d) To ensure minimum down time of class room equipment through coordinating with the concerned departments

6. Oversee Program
a) To ensure that planned theory and practical sessions are done
b) To ensure quality of training
c) To evaluate the fellows theoretically and technically

7. Review of COP Programme
Management shall conduct the reviews on periodic basis