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Executive - Key Accounts - Express Logistics
DP World
·
2-10 years
₹ 2.1 - 4.2L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Executive - Key Accounts - Express Logistics
DP World
posted 14hr ago
Job Role Insights
Flexible timing
Job Description
- Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
- Prepare detailed reports, as required, for customers
- Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
- Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
- Perform first level root cause analysis
- Any critical escalation from client related to closure has to be highlighted to senior level,
- Arrange for expedited service recovery for shipments, when necessary
- Revert back to the client with update/closure in the given timeline.
- Need to share the closure file with every client.
- Responsible for billing and payment collection from the customer.
- Maintaining an accurate record of all existing and potential customers.
- Responding to customer inquiries in a timely and professional manner.
- Serve as the link of communication between key customers and internal teams
Employment Type: Full Time, Permanent
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What people at DP World are saying
Rating based on 32 Executive
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
Team work and employees salary
- Skill development - Good
System process not for good.
Executive salary at DP World
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