Capegemini - ServiceNow ITOM Developer (6-9 yrs)

ServiceNow ITOM Developer

Exp : 6 - 9 years

Job Description :

Design and Development : Develop, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Orchestration modules, to ensure efficient IT operations management.

Integration Expertise : Configure and integrate ServiceNow ITOM with third-party tools and IT systems, ensuring seamless data flow and effective monitoring of IT infrastructure.

Troubleshooting and Optimization : Analyze and resolve technical issues, optimize ITOM processes, and ensure the scalability, reliability, and performance of ServiceNow ITOM solutions.

Stakeholder Collaboration : Work closely with stakeholders to gather requirements, provide technical solutions, and ensure alignment with business needs and IT operations goals.

Best Practices and Documentation : Ensure adherence to best practices, create and maintain technical documentation, and provide training to end users on ServiceNow ITOM functionalities.

Primary Skills :

ServiceNow ITOM Modules : Expertise in ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.

Scripting and Customization : Proficiency in ServiceNow scripting (JavaScript, Glide API) and customization to create workflows, scripts, and business rules.

Integration Skills : Strong experience in integrating ServiceNow ITOM with third-party tools (e.g., monitoring tools like SolarWinds, Splunk, or cloud platforms like AWS and Azure) using APIs or MID Servers.

IT Infrastructure Knowledge : Solid understanding of IT infrastructure, including networking, cloud technologies, CMDB, and ITSM processes like Incident, Change, and Problem Management.

Troubleshooting and Performance Tuning : Ability to analyze, troubleshoot, and optimize ServiceNow ITOM functionalities to enhance performance and scalability.