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Deutsche Bank

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3.9

based on 3.4k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

801 Deutsche Bank Jobs

Operations Senior Lead, VP

DEUTSCHE BANK AG

3.9

based on 3.4k Reviews

8-13 years

Jaipur, Bangalore / Bengaluru

Operations Senior Lead, VP

Deutsche Bank

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Customer Service Quality Assurance Auditing Trade Production Management

+ 10 more

Job Description

Job Title:Operations Senior Lead, VP

Location:Bangalore/ Jaipur, India

Role Description

Vice President should have an experience of Leading business & should be managing Delivery, SLAs, P&L, Compliance, Employee Engagement, People initiatives and retention, Performance management and Stake holder management. Incumbent should have knowledge of Investment banking and should be familiar with complete business model including 4 business verticals for Deutsche Bank Investment Services i.e., Tax Services, Asset Services, Trade Processing and Operations Control.

You should be able to maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Responsible for managing SLAs as per agreed Service specifications for all processes under Deutsche Bank Investment Services operations

Establishes and implements short- & long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and changes required for improvement.

Set strategic goals for operational efficiency and increased productivity

Work with project managers in the development of financial and budgetary plans

Analyze current operational processes and performance, recommending solutions for improvement when necessary

Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks

Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

Uphold organization policies and standards, ensuring legislative regulations are followed

Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment

Monthly / Quarterly reviews with Client & Client teams. Weekly / Monthly internal reviews, Service Board Reviews

End to end management of workforce including position creation and all approvals.

Ensure all cost targets are met and CPP (Cost per Person is under check)

Planning & strategizing BCMS roles and responsibilities

SLA Management, Meeting Quality targets, Employee engagement and retention, managing controlled attrition, C-SAT management, Participation in offshoring meetings along with Delivery Assurance

Handling people related issues and conducting skip meetings/Focus Group meetings and Town Halls.

Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus. Escalations handling

Implement operational improvements, audits & handling escalations

Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions

Your skills and experience

Basic Qualifications

Bachelor's degree/post graduate degree in Management

Bachelor's degree in business administration, information technology, computer technology or related field preferred

16+ years of overall experience with 8+ years of leadership experience

Experience working with business process services and International Banking client.

Experience in Strategy/policy making, Hiring, Situation handling, Cost management and Account P&L management

Complete knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

Proven ability to plan and manage operational process for maximum efficiency and productivity

Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demand

Other Qualifications

Excellent organizational, communication, and leadership skills, demonstrated by previous professional success

Superior Communication skills in both internal and external settings

Strong working knowledge of data analysis and performance metrics using business management

Presentation skills

Analytical and business process development skills

Human relations skills to select, develop, mentor, discipline, and reward employees

Willingness to travel

Work Environment

Office environment

How we'll support you

Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Employment Type: Full Time, Permanent

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What people at Deutsche Bank are saying

3.4

Rating based on 36 Vice President reviews

Anonymous · BFSI, Investments & Trading in Mumbai

Likes

There is scarcity of leadership in management and India franchise doesn't even have vision of next 1 year hence pathetic experience in how DB manages human resources.