Customer Service Agent

Role & responsibilities

As a Customer Service Agent, youll have the opportunity to:

• Build your customer service skills by being a first point of contact for DAZN customers 
• Complete our customer service training programme 
• Gain broader business experience by working with multiple global teams 
• Work on DAZNs customer retention strategy  
• Provide valuable feedback to improve the customer experience  
• Build data and performance skills by ensuring KPI and SLA adherence  
• Be part of an inclusive and dynamic customer service team  
• Own customer issues 

Preferred candidate profile

Youll be set up for success if you have:

• Business level English (C1)
• Open for 24*7*365 -Rotational Shifts  
• Previous work experience in a customer service environment  
• Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc 
• Strong focus on quality and ambition to deliver world class customer service experience for sports fans 
• Ability to troubleshoot customer queries such as streaming, payment and technical issues 
• Teamwork and willingness to adapt to DAZN processes 
• Excellent oral and written communication skills  

Perks and benefits

Free health insurence worth of 5 L

Gratuity will be Taken care by Company

Free Access to DAZN App