Customer Success Manager - IT (1-3 yrs)

- Were on a mission to make listing products on multiple eCommerce platforms effortless.

- Job Description - We're seeking a tech-savvy Customer Success Manager with a strong results-oriented mindset.

- Responsibilities include maintaining customer relationships, implementing success programs,onboarding/training clients, and reducing churn.

- Successful candidates are social, analytical, adept at learning new software, and excellent communicators.

- Ideal candidates engage customers, maximize value, and devise strategies for customer base growth.

Qualifications What You'll Do :

- Develop and manage client portfolios.

- Write structured prompts to customize AI solutions.

- Test the product & ensure top-notch quality.

- Suggest improvements to enhance user experience.

- Collaborate with internal teams to bridge the gap between customer expectations & technical implementation.

- Provide proactive recommendations to optimize the product for enterprise clients.

- Ensure smooth onboarding & adoption of AI solutions for customers.

Experience : 1+ years (Customer Success in a tech-based product)

Skills : Strong communication, quick learning, problem-solving & product QA