1 Firstsource Solutions Data Analyst Job

Roles and Responsibilities

• Conduct data analysis using tools like Nice Actimize, Nexidia, Verint, and Text Analytics to identify trends and patterns in customer interactions.
  
• Develop reports and dashboards to visualize findings and provide insights on customer behavior.
  
• Collaborate with cross-functional teams to implement process improvements based on analysis results.
  
• Provide recommendations for product enhancements or new features based on data-driven insights.