Customer Support Associate

Role & responsibilities

• Provide customer support via phone calls for international customers, in English languages.
• Resolving customer queries and requests.
• Manage customer expectations and ensure customer satisfaction.
• Document customer interactions for review and follow-up.
• Utilize computing and technical expertise to respond to customer inquiries.
• Regularly review customer feedback and take measures to improve customer service.
• Inform customers on the steps to follow to exploit services of the company.

Preferred candidate profile

• Strong ability to communicate in English languages.
• Excellent problem-solving and customer service skills.
• Good working knowledge of computers and telephone systems.
• Patience with customers and ability to handle tough situations.
• Ability to work in shifts including any rotational shifts.

Perks and benefits

• 5 Days working, 2 days rotational week off.
• 9.5 Hours shift (including 1 hr break).
• Both side cab service if address is covered in our transport boundary.
• Provident Fund.
• Gratuity.

Parineeta.Dutta@techmahindra.com

7745850935/7020794886