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28 Customer Service Operations Jobs in Kolkata

Food & Beverage Manager

Marriott

 · 

4.2

 based on 1.3k Reviews

2-4 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Food & Beverage Manager

Marriott International

posted 24d ago

Job Role Insights

Key skills for the job

HRIS Customer Service Hospitality Service Management CCTV Monitoring Room Service

+ 3 more

Job Description

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations

Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals

Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations

Develops and implements business plan for food and beverage

CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area

OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area

CORE WORK ACTIVITIES
Developing and Maintaining Budgets
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments

Maintains a positive cost management index for kitchen and restaurant operations

Utilizes budgets to understand financial objectives

Leading Food and Beverage Team
Manages the Food and Beverage departments (not catering sales)

Supervises and manages employees

Manages all day-to-day operations

Understands employee positions well enough to perform duties in employees absence

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example

Oversees all culinary, restaurant, beverage and room service operations

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service

Provides excellent customer service to all employees

Responds quickly and proactively to employees concerns

Provides a learning atmosphere with a focus on continuous improvement

Provides proactive coaching and counseling to team members

Encourages and builds mutual trust, respect, and cooperation among team members

Monitors and maintains the productivity level of employees

Develops specific goals and plans to prioritize, organize, and accomplish work

Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective

Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded

Ensuring Exceptional Customer Service
Provides excellent customer service

Responds quickly and proactively to guests concerns

Understands the brands service culture

Drives alignment of all employees, team leaders and managers to the brands service culture

Sets service expectations for all guests internally and externally

Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee

Verifies all banquet functions are up to standard and exceed guests expectations

Provides services that are above and beyond for customer satisfaction and retention

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

Serves as a role model to demonstrate appropriate behaviors

Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis

Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance

Conducts performance reviews in a timely manner

Promotes both Guarantee of Fair Treatment and Open Door policies

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills

Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others

Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results

Additional Responsibilities
Complies with all corporate accounting procedures

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Analyzes information and evaluates results to choose the best solution and solve problems

Drives effective departmental communication and information systems through logs, department meetings and property meetings


Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International Food & Beverage Manager roles with real interview advice

What people at Marriott International are saying

4.6
 Rating based on 12 Food & Beverage Manager reviews

Likes

All good ... good learning ..... Specially I like securities system of Marriott hotel.

  • Salary - Excellent
    • +6 more
Dislikes

Sometimes the stuffs behave vary rude towards the trainees...

Read 12 Food & Beverage Manager reviews

Food & Beverage Manager salary at Marriott International

reported by 42 employees with 10-18 years exp.
Lock Unlock
₹6.6 L/yr - ₹20 L/yr
41% more than the average Food & Beverage Manager Salary in India
View more details

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