73 Customer Service Operations Jobs in Chennai

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Job Summary

Responsible for planning and designing new software and web applications. Edits new and existing applications. Implements, testing and debugging defined software components. Documents all development activity. Works with moderate guidance in own area of knowledge.

Job Description

Job Description

Role: Sr. Salesforce Developer

Experience: 2. 5 years to 5 Years

Job Location: Chennai Tamil Nadu

HR Contact: Ramesh_M2@comcast. com

Tech Skills Required:

Must Have:

Salesforce Core

Lightning Web Components + CSSM or Velocity + CPQ

Salesforce Integrations

Order Management/Orchestration

Good to have skills:

Experience Cloud

Comms Cloud

Marketing Cloud

Job Description:

What you ll Bring :

Several years of experience in Salesforce. com platform (Velocity CPQ and Loyalty Cloud Knowledge is an added advantage) Experience in Lightning web components, Aura, JavaScript, HTML, Visualforce, Apex, Triggers, SOQL/SOSL, Flows, Development experience Experience integrating Salesforce with other systems using SOAP, REST, BULK, Platform events and Streaming APIs Experience in Live Agent, Lightning Console, Social Studio, Digital Engagement, Omni-Channel, Einstein Bots, Knowledge Base, Experience Cloud Experience in building complex, scalable and high-performance software systems that have been successfully delivered to customers Understanding of broader systems engineering concepts including data structures, data modeling, database schemas, event-driven vs. message-driven architecture, and API integration best practices In-depth understanding of the capabilities and constraints of the Salesforce. com application architecture coupled with good knowledge of business processes (Sales, Service, Operations, etc. ) Experience with Git Version Control Systems and Continuous Integration / Continuous Delivery CI/CD workflows (GitHub, Jenkins) within Salesforce Working knowledge and experience with complex business systems integration patterns as well as object-oriented design patterns and development Willing and able to learn new technologies at a rapid pace Experience working in an Agile/Scrum teams across international locations Verbal/written communication skills, including an ability to effectively communicate with both business and technical teams

Core Responsibilities

• Analyzes and determines integration needs.
• Evaluates and plans software designs, test results and technical manuals.
• Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Programs new software, web applications and supports new applications under development and the customization of current applications.
• Edits and reviews technical requirements documentation.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements.
• Displays knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty.
• Displays knowledge of and ability to apply, process design and redesign skills.
• Displays in-depth knowledge of and ability to apply, project management skills.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do whats right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelors Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.