1 Sharekhan Customer Service Executive Job

Role & responsibilities

• Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
• Record and categorize all customer interactions.
• Interact with internal department for query resolution, maintain regular follow-ups.
• Provide regular updates to the Customer for attempted open cases.
• Adhere to the servicing escalation matrix so that specified TATs are achieved.

Preferred candidate profile

• Graduation.
• 0-1 year of experience.
• Good written and Verbal communication skills
• Experience with Similar Background

Interested candidate can share their updated CVs at neha.singh@sharekhan.com

or can directly connect on 8655403320