Application Support Engineer (5-7 yrs)

Key Responsibilities :

Production Support :

- Provide production support for applications built using Java, Microservices, Kafka, and databases like MongoDB and SQL.

- Ensure high availability and minimize downtime.

Troubleshooting and Issue Resolution :

- Troubleshoot and resolve issues related to application performance, system outages, and user queries.

- Collaborate with development teams to identify root causes of incidents.

Application Monitoring : Use Dynatrace and other monitoring tools to proactively monitor the health of applications, identify bottlenecks, and ensure systems are performing optimally.

Incident Management :

- Manage and resolve incidents efficiently, ensuring timely communication with stakeholders.

- Document incidents, resolutions, and preventive measures.

Configuration and Deployment Support : Assist in configuration changes and deployments in a production environment while following best practices for application lifecycle management.

Collaboration : Work closely with cross-functional teams such as development, infrastructure, and business analysts to resolve issues and enhance system performance.

Shift Work : Be available to work in rotational shifts, covering Australia, UK, and US Central working hours.

Required Skills and Qualifications :

- 5-7 years of experience in production support roles, with expertise in Java, Microservices, Kafka, and databases (both SQL and NoSQL such as MongoDB).

- Strong experience with Dynatrace or similar application monitoring and performance management tools.

- Hands-on experience supporting mission-critical applications in a production environment.

- Solid understanding of application monitoring, troubleshooting, and incident management processes.

- Proficient in working with microservices architecture, ensuring seamless communication between distributed services.

- Familiarity with cloud technologies and containerization (e.g. , Docker, Kubernetes) is a plus.

- Strong analytical skills with a keen eye for identifying issues and optimizing system performance.

- Willingness to work in rotational shifts to support global teams and customers.

- Strong communication skills, both written and verbal, to effectively coordinate with stakeholders across different time zones.

Preferred Qualifications :

- Experience working in Agile environments.

- Familiarity with CI/CD pipeline management and automation.

- Knowledge of ITIL framework for incident, problem, and change management