JIRA Administrator

Posted: 12/11/2024

Closing Date: 31/12/2024

Job Type: Permanent - Full Time

Location: Mumbai

Job Category: IT

Are you ready to grow your career in our global tech hub?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

So, what s the job?

• You ll coordinate with the primary JIRA Administrator to plan, schedule, implement, and communicate JIRA & plug-in upgrades following established policies and procedures.
• You ll integrate with SSO, GitHub and other various tools into Jira.
• You ll monitor JIRA databases and copy data from PROD to TEST instance when requested.
• You ll work with JIRA to enable custom workflows, screens, fields, and dashboards.
• You ll train end users on JIRA features during project deployments and with ongoing support
• You ll architect and administer JIRA deployment, focusing on providing a platform for Housing units to administer, track and report on department-wide projects and issues.
• You ll work independently with stakeholders to design and deliver JIRA workflows to meet the stated and unstated business requirements.
• You ll analyze current JIRA configurations and migrate to new instances.
• You ll be able to provide/ configure JIRA for manual processes.
• You ll Code, test, and debug new software/applications or make enhancements to existing software/applications and provide solutions using JIRA.
• You ll create, copy, and administer JIRA projects.
• You ll Design, configure, manage, and support Atlassian tools, primarily JIRA and support custom JIRA workflows, fields, dashboards, and reports.
• You ll train JIRA Project Team Support resources and Create JIRA training and support documentation.
• You ll Perform JIRA demonstrations to project teams.
• You ll compile and analyze development and operational bug reports.
• You ll deploy application - Java, Standalone Custom Apps, COTS Products
• You ll develop Atlassian Plugin Development
• You ll possess a high degree of familiarity with databases and SQL competence
• You ll demonstrate experiences in Unix and Linux environments.

And what are we looking for?

• You ll have a minimum of 5+ years experience with Jira administration.
• You ll have experience using JavaScript, XML, and HTML
• You ll have experience in JIRA/Atlassian System Admin certification (admin or higher) (Good to have)
• You ll demonstrate ability with Atlassian products.
• You ll have the technical expertise to integrate with Microsoft services, Github, ServiceNow and other tools.
• You ll have experience in IT service management, ITIL certification preferred,
• You ll have JIRA Certified System Administrator or JIRA Certified Application Developer (Good to have)
• You ll have experience troubleshooting integration management, security, and application issues
• You ll have experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you re sick), volunteer leave and a comprehensive paid parental leave scheme.

We also offer some other perks including:

• Mediclaim insurance cover in case of any health emergency
• Coverage under group personal accident insurance
• Flexible and compressed work weeks and hybrid working options.
• Generous range of paid leave - 21 annual leave days, 6 sick leave days, 12 public holidays
• An extra day off for you to take on your birthday or your annual work anniversary.

Apply today and let s go great places together! LI-Hybrid