Sales Operations Analyst

ControlCase is the leading global certification, cybersecurity, and continuous compliance services provider. ControlCase is committed to empowering organizations to develop and deploy simplified, cost-effective, and comprehensive strategic information security and compliance programs in both on-premises and cloud environments. ControlCase offers certifications and a broad spectrum of cybersecurity services that meet the needs of companies required to certify to PCI DSS, HITRUST, SOC 2 Type II, ISO 27001, PCI PIN, PCI P2PE, PCI TSP, PA DSS, CSA STAR, CMMC, HIPAA, GDPR, SWIFT, FedRAMP and numerous others.

The sales team is the engine that drives the global reach of our audit, compliance, cybersecurity, and professional services offerings. We are seeking a qualified Sales Operations Analyst who can help keep this engine running with their own skills and the collaborative expertise of our GTM team. The ideal Analyst has deep experience with the entire sales and marketing process, the common tools and processes used by those teams, channel relationships and the key data and KPIs associated with lead-flow, prospect outreach, upselling, pipeline management, and deal closing. We re looking for a quick learner who has exceptional analytical skills, top-notch communication skills and a world-class track record meeting and beating target dates and deliverables.

This position requires a highly motivated team player with excellent interpersonal skills. You will be interacting with our internal team (Sales, Marketing, Finance, Operations, and others) and with our channel partners. This position is remote and sits within our GTM team. As an Analyst, you are the primary relationship liaison between ControlCase and our sales and marketing data. You will provide direction to our leadership and take input from them daily. Having a project management mindset is helpful as there are many moving parts on a day-to-day basis, and deliverables are sometimes measured in minutes. You will be tasked with developing a relationship and becoming a trusted advisor to our team. You can expect both consistent deliverables daily and weekly and the opportunity to work on longer-term projects. You can also expect the opportunity to be creative in crafting the right analysis and reporting that helps solve real questions with impactful data.

You will do great things in this role if you are a performance advocate and understand the accuracy of deliverables and the power of your input. You cannot be afraid to ask hard questions and identify and communicate opportunities for improvement.

We want intellectually curious, entrepreneurial professionals who enjoy being outside their comfort zones, thrive amidst change, and obsessively conspire for team success.
We look for you also to bring:

• 3+ years in a similar role with similar or greater responsibilities
• Bachelor s degree or equivalent
• In-depth experience working with Salesforce is required, and PowerBI is a plus
• Very deep expertise in Excel
• Proficiency in PowerPoint
• Comfort in using Outlook and Teams to communicate
• An ability to work a blended local US schedule
• It is essential to have a solid understanding of business and financial processes, including forecasting, pipeline management, and deal reviews
• A talent for preparing timely, clear, concise, insightful narratives and executive reports synthesizing key results, trends, anecdotes, and recommendations
• A desire to continuously seek ways to improve reporting processes, formats, and content to better meet the needs of the executive team
• Expertise in communicating with executives to provide updates on initiatives and operational performance
• The ability to work closely with other departments (Finance, Operations, and others) to ensure alignment and coordination on operational initiatives
• A willingness to collect and analyze data to track performance metrics and identify areas for improvement
• An enjoyment of identifying and implementing process improvements to enhance effectiveness
• An interest in staying updated with industry trends and best practices to drive innovation and improvement in operations
• A willingness to be the first line of communication with sales team members, marketing team members, finance team members, and others regarding both your work and key process initiatives
• Excellent writing and editing skills to clearly convey complex information
• Desire to be a subject matter expert across our online tools, reports, and dashboards while providing training and support to ensure sales understanding and best practice adherence
• A strong desire to grow your career with a growing company in a fantastic market.
• Experience in recurring revenue business models and familiarity with professional services models are both highly desired

At ControlCase we prioritize empowering our employees by furnishing them with the essential tools for success. Experience the autonomy of a fully remote work environment, complete with a company-provided computer, monitor, and peripherals. We offer mileage and travel reimbursement for business obligations. We offer 21 days of paid time off annually plus most standard local holidays. Additional benefits include medical insurance, dental and vision, a flexible spending account, professional development assistance, an employee assistance program, and monthly telephone/internet reimbursement.