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Engaged Employer

Indiamart Intermesh

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3.6

based on 4.8k Reviews

2 Indiamart Intermesh Cluster Head Jobs

Cluster Head - Business Delivery

IndiaMART InterMESH Ltd

3.6

based on 4.8k Reviews

5-10 years

Noida

1 vacancy

Cluster Head - Business Delivery

Indiamart Intermesh

posted 3hr ago

Job Role Insights

Fixed timing

Key skills for the job

B2B Sales Client Servicing Client Retention Team Development

Job Description

Cluster Head - Business Delivery

Job Description:

As a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

Experience Range:

3 - 8 years

Educational Qualifications:

Any graduation,andMBA/PGDM

Job Responsibilities:

Client Experience: Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
Revenue Ownership: Take charge of the Profit Loss (PL) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase upsells.
Team Development: Build and nurture highly motivated teams, fostering an environment of growth and excellence.
Feedback Gathering: Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.
Innovative Solutions: Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.

Skills Required:

Sales,Client servicing,Team Handling,Client Retention,B2B Sales

Candidate Attributes:

Team Leadership: Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence.
Decision-making: Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges.
Communication: Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals.
Multitasking: Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.

Job Code: KL-F4QYJAJ8

Employment Type: Full Time, Permanent

Read full job description

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