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5 Cloud Networks Jobs

Linux Engineer

Cloud Networks

3-6 years

Bangalore / Bengaluru

1 vacancy

Linux Engineer

Cloud Networks

posted 5mon ago

Job Role Insights

Key skills for the job

Data Analysis Oracle Project Management Automation CRM Ticketing

+ 3 more

Job Description

The Senior SME is a senior position supporting GreenLake Management Services customers and engineers for successful outcomes and contributes effectively towards process adherence, technical guidance, and service delivery support.

The Senior SME would be responsible for account KPI s and Continual Service Improvement leading to efficiency, optimization, and transformation of account experiences.

Eligibility

Bachelor s degree in Engineering (or Equivalent).
Experience Above 10+ years of experience in Enterprise technical support environment for Linux server administration.
Must have any of Relevant certification on the latest track on Redhat/SUSE/Cloud.
ITIL certification is an added advantage
Flexible to work in 24X7 support environment

Key

Lead the delivery outcomes for designated Accounts.
Lead, Own and Drive all Major incidents End-End and providing the RCAs.
Conduct / Participate regular customer meetings and provide regular status reports on Greenlake Managed Services performance.
Prepare / maintain the Technical Documentation - Inventory, HLD/LLD, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account.
Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction.
Act as the primary point of contact for all Linux technology related Greenlake Managed Services inquiries and engagements.
Collaborate with Cross-Functional teams to develop and implement Greenlake Managed Services solutions that meet clients Linux technology needs.
Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Greenlake Managed Services customer for the GMS Linux Practice.
Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology.
Participate in regular in Cross Functional Services group meetings focused on Continual Service Improvement across all ITSM process areas
Identify and lead the execution of process improvement initiatives.
Participate and represent technology in transition and pursuit activities
Project Management Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition.
Teamwork Work as part of a team, which may be virtual, global, and/or multi-functional. Becoming a trusted advisor inside and outside the team/technology area.

Technical skills

Strong Knowledge in Linux ( Level 3 / Level 4 ) - Redhat /SUSE/CentOs / Oracle Linux
Strong understanding and Hands on knowledge of Cluster and High Availability Services ( Serive Guard ( SGeLX ) , Suse native cluster (CRM ) and PCS cluster.
Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation
Knowledge and hands-on on Other technologies and converged solutions like Compute, VMware SAN & Cloud
Good Knowledge and Hands-on on Patching Solution on Redhat ( Redhat Satellite ) and SUSE RMT/SMT.
Good Knowledge and Hands-on on Linux KVM / Virtualisation - SUSE KVM / Redhat Virtualisation - Install , config and administration
Good Knowledge and Hands-on on Native Linux Backup / Recovery Solutions - Like REAR Backup - Install , Config and Administration.
Knowledge on Automation / Dev Ops practices.
Hands-on administration and operation of scalable IT infrastructures on both internal cloud, vmware, and physical environments.
Install and set up Linux systems and servers, often for organization-wide deployment.
Configure specific applications in concordance with run book requirements.
Perform routine system maintenance and resolve server-side issues as they arise.
Perform OS and application upgrades and server migrations to new environment
Maintain security and OS patch management for linux based systems
Install and maintain agents on servers for centralized monitoring and management
Maintain inventory updates of system in centralized inventory and management systems
Update documentation on current environment
Experience with Ansible or similar tools is desired
Working both independently with little supervision as well as in a team environment.
Manage and maintain currently supported and subsequent Linux based Operating Systems (OS) on physical and virtual operating environments,
providing technical oversight and consultation services.
Utilize Linux scripting (Bourne, PERL, BASH, PowerShell, etc.) to optimize and automate system administrator tasks.
Provide technical support for disaster recovery efforts (actual or simulated).
Perform hardware and software technology refreshes, ensuring milestone compliance while coordinating with MPs to minimize disruptions.
Work with and manage Incident Management tickets within help desk ticketing system.
Perform back-up/recovery functions for Linux server environments.
Perform all security/compliance functions for Linux server environments.

Non-Technical Skills

Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency.
Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Exceptional Customer service skills, mindset & attitude.
Be professional in all modes of interaction with our internal & external customers.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
The candidate must collaborate with other teams and individuals within the organization
Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
Actively listen and confirm problem details showing empathy for urgent situations
Utilize effective negotiation skills which will lead to satisfactory issue resolutions.