Cloud Certitude - Salesforce Business Analyst (3-5 yrs)

Cloud Certitude is a leading IT company dedicated to providing innovative technology solutions and services to businesses across various industries.

With a strong focus on delivering exceptional value to our clients, we combine technical expertise, strategic thinking, and a customer-centric approach to drive digital transformation and enable business growth.

We are currently seeking a skilled Salesforce Business Analyst to join our dynamic team and help us leverage Salesforce to drive business growth and efficiency.

As a Salesforce Business Analyst with 3-5 years of experience, you will be responsible for analyzing business processes, identifying areas for improvement, and implementing Salesforce solutions to meet business needs.

Roles & Responsibilities :

- Collaborate with business clients to understand their needs and gather detailed business and functional requirements.

- Translate business requirements into detailed Salesforce functional specifications.

- Design and propose Salesforce solutions that align with business objectives and best practices.

- Configure Salesforce features such as objects, fields, workflows, and reports.

- Collaborate with the development team to customize Salesforce using Apex, Visualforce, and Lightning components as needed.

- Develop and execute test plans to ensure the quality and functionality of Salesforce solutions.

- Assist in the deployment of Salesforce solutions, ensuring minimal disruption to business operations.

- Provide ongoing support and training to end-users, addressing any issues or questions that arise.

- Oversee data migration, integration, and maintenance to ensure data integrity and accuracy.

- Stay updated with the latest Salesforce releases, features, and best practices.

- Maintain clear and effective communication with clients throughout the project lifecycle.

- Prepare and present project updates, reports, and documentation to various audiences.

- Work with the sales team to provide pre-sales support, including product demonstrations, presentations, and RFP/RFI responses.

- Conduct discovery sessions with clients to understand their pain points and business goals.

- Assist in solution design, effort estimation, and proposal preparation.

- Act as a bridge between technical and business teams, explaining Salesforce capabilities to non-technical stakeholders.

- Provide competitive insights and suggest innovative Salesforce solutions based on industry trends.

Qualifications :

- Bachelor's degree in business, Information Technology, or related field.

- 3-5 years of experience as a Salesforce Business Analyst.

- Salesforce certifications (e.g, Salesforce Administrator, Salesforce Business Analyst Salesforce App Builder) are highly desirable.

- Strong understanding of Salesforce platform capabilities and functionalities.