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Premium Employer

Northern Trust Operating Services

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4.0

based on 1.1k Reviews

6 Northern Trust Operating Services Change Manager Jobs

APAC Platform Change Manager

Northern Trust Corp.

4.0

based on 1.1k Reviews

2-4 years

Pune

1 vacancy

APAC Platform Change Manager

Northern Trust Operating Services

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Linux Administration Windows System Administration Risk Management Change Management Scheduling

+ 4 more

Job Description

Northern Trust is looking for an experienced and detail-oriented Change Manager to oversee the change management process for our UNIX, Linux, Windows, and VMware environments.

The successful candidate will be responsible for ensuring that all changes to our IT infrastructure are properly assessed, planned, implemented, and reviewed, minimizing risk and maximizing value to the business.

JOB RESPONSIBILITIES

Change Strategy and Policy:
- Develop and maintain a comprehensive change management strategy aligned with ITSM frameworks and financial industry best practices
- Participate in the creation and update of change management policies and procedures for all platform teams
- Attend and represent all distributed Platform teams changes at the Change Advisory Board (CAB)
- Attend and represent all distributed Platform teams changes at the Major Events Advisory Board (MEAB)
- Attend and represent all distributed Platform teams changes at the Weekly Infrastructure Change Review
Change Request Management:
- Oversee the entire change lifecycle, from submission to closure
- Review and classify change requests based on risk, impact, and urgency
- Ensure proper documentation of all changes in the ITSM tool
Risk Assessment and Mitigation:
- Conduct thorough risk assessments for proposed changes across all platforms
- Assist in the development of risk mitigation strategies and rollback plans
- Ensure compliance with financial industry regulations (e.g., SOX, GDPR, PCI DSS)
Change Scheduling and Coordination:
- Manage the change schedule to minimize disruption to financial operations
- Coordinate change windows with business units, considering peak transaction periods, moratoriums and major events
- Manage dependencies between changes across different platforms
Stakeholder Management and Communication:
- Develop and execute communication plans for all platform changes
- Liaise with various stakeholders, including platform teams, application owners, and senior management
- Conduct pre-implementation and post-implementation briefings
Change Implementation Oversight:
- Monitor change progress and ensure adherence to approved plans
- Make go/no-go decisions for critical changes
- Coordinate with platform teams during change execution
Post-Implementation Review and Reporting:
- Conduct post-implementation reviews (PIRs) for significant changes
- Analyze change success rates and identify areas for improvement
- Provide plans for any failed change to ensure that there are no repeat occurrences
- Compile and distribute change reports to management
Continuous Improvement:
- Regularly review and update change management processes
- Review change trends for templating opportunities and implement templating
- Implement automation to streamline change processes where possible
- Stay updated on best practices for change management in UNIX, Linux, Windows, and VMware environments
- Participate in creation and follow through on any change health plans as applies
Incident and Problem Management Interface:
- Coordinate with Incident and Problem Management teams to handle changes resulting from major incidents or recurring issues
Compliance and Audit Support:
- Maintain comprehensive records of all changes for audit purposes
- Prepare reports and documentation for internal and external audits
- Ensure change processes meet regulatory requirements specific to financial institutions
Training and Knowledge Transfer:
- Develop and deliver training programs on change management processes
- Facilitate knowledge sharing sessions between different platform teams
Vendor and Third-Party Management:
- Coordinate with vendors for changes related to UNIX, Linux, Windows, and VMware systems
- Ensure third-party changes adhere to the institutions change management processes

QUALIFICATIONS

As a partner at Northern Trust, you must actively manage and mitigate risk and act with integrity. In accordance with our core values of service, integrity, and expertise, you are expected to:

Adhere to all applicable risk management programs, policies, and procedures.
Complete all mandatory training by the deadline.
Understand how your behavior could expose Northern Trust, its clients, and financial markets to different types of risk.
Ensure that Northern Trust or its clients are not exposed to inappropriate or excessive risk.
Escalate any risk concerns, including those resulting from mistakes / errors to a manager or business unit risk officer.
Exercise diligence regarding cyber-security
Cooperate with internal control functions (including first-line Control, Risk, Compliance, Audit, self-assigned, etc.) and applicable regulatory bodies.
Avoid conflicts of interest or behaviors that might produce unfair outcomes for Northern Trust or its clients or damage the integrity of financial markets.

REQUIRED EXPERIENCE

Bachelors degree in Computer Science, Information Technology, or related field
7+ years of experience in IT operations, with at least 5 years focusing on change management
Strong understanding of UNIX, Linux, Windows, and VMware environments
In-depth knowledge of ITSM frameworks (e.g., ITIL)
Experience with ITSM tools (e.g., ServiceNow, BMC Remedy)
Excellent project management and organizational skills
Strong analytical and problem-solving abilities
Outstanding communication and interpersonal skills

KEY COMPETENCIES