Relationship Manager - Global /Key Accounts

Role: The Relationship Manager will be responsible for taking care of the complete life cycle of Corporate Customers based across Global availing Chai Point Brewing Solutions.

Responsibilities:

• Managing the complete lifecycle of the Customer to deliver a delightful experience.
• Finding new growth opportunity from the existing clientele like deployment of Chai Point brewing solution at their upcoming & existing locations.
• Educating customers about the new products getting added.
• Understanding Customer issues and resolving the same by coordinating with different departments.
• Co-ordinating with the Finance team on Invoicing, Payments & reconciliation.
• Always keep DSO (Days of Sales outstanding) under 45 days.
• Taking care of customer requirement.
• Maintain Customer satisfaction score.
• Expedite solution of customer problems and complaints to maximize satisfaction
• Co-ordination with internal team to deliver the best experience.
• Visiting all the clients regularly

Exposure:

• Working directly with large global accounts across India
• Exposure of connecting with the HR & admin Heads of organizations with Regional & National presence
• Interaction with CFO, Finance controller & other leaders of the Finance team at the client end.
• Working closely with different department heads and teams.
• Exposure towards process improvement

Must Have

• Large Account handling experience
• Excellent communication skills
• Excellent Interpersonal Skills
• Minimum 4+ Years B2B Sales & Relationship Management experience
• Should have experience of managing multiple simultaneous accounts &clients.
• Ability to multi-task, prioritize, and manage time effectively
• Experience of handling Invoicing dispute and Payment follow through.
• Willing to be on field