MS Dynamics 365 Technical Consultant (7-9 yrs)

Your responsibilities :

- Detailing & reviewing business requirements and creating epics, features and user stories accordingly

- Analysis of individual customer requirements and designing solutions for MS Dynamics 365 Customer Service and Field Service

- Advising on best practices for CRM, development or integration processes

- Orchestrate and manage the process of deployment of releases and hotfixes to staging and production environments

- Contribution to the international rollouts of the Dynamics CRM solution to the subsidiaries

- Taking ownership of the realization of new features or IT demands in collaboration with the development team

- Global second level support for Dynamics CRM users

- Ensuring the ongoing operation in the area Dynamics CRM

- Very good Power Platform knowledge - Model driven and canvas apps, Power automate, Power pages, Power BI

- Good knowledge and experience of building PCF controls

- Knowledge about integration with Power Pages with Azure B2C would be a plus

- Very good knowledge about development on Azure platform and security aspects of it - Azure Resource groups, Azure Functions, Key Vaults, Storage, Service Principles, etc.

- Quality assurance of the technical and functional design

- Expert technical knowledge in the Dynamics customizations and configuration, JavaScript, C#, .NET, HTML, including plugins, scripting and form creation

Profile :

- Degree in computer science or comparable

- Several years (minimum 7 years) of professional experience with MS Dynamics 365 CRM Customer Engagement

- Several years of experience in consulting and implementation of solutions based on MS Dynamics 365 Customer Service and Field Service

- Very good knowledge of creating functional and technical concepts

- Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics 365 CRM

- Project experience in service processes and their digitization

- Knowledge and experience with integrating Dynamics with SAP ERP would be a plus

- Good knowledge about configuration of DevOps CI/CD pipelines

- Very good analytical and communication skills

- Very good written and spoken English skills

- Team spirit and an efficient and solution-oriented way of working

- Good understanding on Agile methodologies