Regional Manager - Retail

Responsibilities:

• Achieve category-wise Sales targets for his/her respective territory/region
• Franchise Management- Manage the current store network in the region and identify opportunities for network expansion
• Implement Store BTL activities to drive footfalls.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; and identifying and investigating customer complaints and service suggestions.
• Retaining existing or new customers and creating a culture of Customer First Approach across region/territory
• Maintain and monitor store inventory and achieve annual stock-turn targets
• Coordinating with inter-departmental personnel
• Working on ERP systems, Magento, Ameo, POS, etc
• Solve customer complaints & grievances
• Implements SOPs, company policies, and VM guidelines at stores
• P&L, budgeting & maintaining ideal stock norms at stores
• Spearhead Train the Trainer program and ensure each store executive attends training modules
• Coordinate with the projects team during the fit-outs of the new store and pre-plan for Store launch- Soft/Marketing launch
• Stocking, inter-region stock movement & Dynamic inventory
• Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

Skills Required:

• Knowledge of handling Retail Store Operations
• Selling & customer service
• Knowledge of merchandising, Customer engagement
• MIS Reporting, Retail Metrics & Retail Finance/Profitability
• Business Acumen
• C-Sat & NPS evaluation process
• BTL Activities to drive foot-falls
• Understanding of stock turn & Markups
• Franchise Management
• Communication- Excellent spoken & written communication skills in English & regional language
• Excellent computer knowledge and excellent Excel skills
• Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP

Experience Required:

• Minimum 4-20 years of relevant experience in front-end retail operations as a Store Manager. Preferably with an established Retail Brand
• Experience in handling customer queries & grievance handling
• Franchise partner stores

Education Qualification:

• A management graduate from a reputed institute
• MS Office & proficiency in Excel is a must
• Understanding of P&L and ROI’s