Capgemini - P2P/O2C Controller (15-20 yrs)

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Capgemini in India comprises nearly 175,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli.

About BSV:

Business Services India is a global business line that maximizes our deep consulting, digital technology, and operational expertise to shape the future of business operations with intelligent automation in order to create outstanding value for our clients, for Capgemini, and for our people. Capgeminis Business Services has a proven reputation, documented industry and functional experience, comprehensive portfolio and collaborative engagement.

We are highly differentiated, so the worlds leading organizations trust us to dramatically improve their business performance and shareholder value.

Why Join Capgemini?

- The choices you make today lay the foundation for change tomorrow.

- Choosing Capgemini means having the opportunity to make a difference, whether for the worlds leading businesses or for society. It means getting the support you need to shape your career in the way that works for you. It means when the future doesnt look as bright as youd like, you have the opportunity to make change: to rewrite it.

- When you join Capgemini, you dont just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future.

- At Capgemini, people are at the heart of everything we do! You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive Learning & Development programs. With us, you will experience an inclusive, safe, healthy, and flexible work environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in our Corporate Social Responsibility and Sustainability initiatives. And whilst you make a difference, you will also have a lot of fun.

The Opportunity:

Unique and exciting opportunity to work with a worldwide leader in Media & Entertainment. Based in -Orlando, US this premier entertainment company has operations around the globe and creates, distributes, markets and licenses all forms of entertainment from feature films to television, home video/DVD, international cinema, and broadcasting.

In this key role you will be responsible for ensuring the accuracy of Financials of R2R/A2R/Tax processes being performed out of the delivery centre. You will be required to interface directly with the customer on the financial reporting.

Primary Function:

- End to end domain knowledge in OTC (Project Administration, Invoicing/Billing, Collections, Credit Management, Cash Applications, Dispute resolutions) & PTP (Procurement, Invoice processing, payment processing, Help Desk, etc); good to have experiences working as Global Process owners for OTC/PTP.

- Review of existing control mechanism and identifying better controls to ensure quality output to client.

Our Ideal Candidate:

Essential Funtion:

The role-holder:

Key accountabilities and responsibilities include:

- Delivery management

- Client satisfaction

- Client relationship (at a Delivery level)

- Account business planning and strategy

- Financial performance

- Transformation & Industrialised Innovation

- Supporting Growth

- Contract Compliance

- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities.

- Understands what it takes to manage a business and uses the insights to gain better understanding of a clients need and to position the right CG offerings in conjunction with the Practice to bring value to the client.

- Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology)

- Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed.

- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminis ESOAR methodology underpinned by 5 Senses of Intelligent Automation.

- Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes.

- Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction

- Manage the talent pipeline within the team in conjunction with the Practice to ensure organisation resilience on a short, medium, and long- term basis

- Support Account Development

Experience Requirements:

- M.Com/ MBA/ CMA/ CA with 15+ years of experience in OTC and PTP

- Experience in managing a team of 200+ people (multiple geographies)

- Excellent communication, client management (multiple geos) and internal stakeholders management skills

- End to end domain knowledge in OTC (Project Administration, Invoicing/Billing, Collections, Credit Management, Cash Applications, Dispute resolutions) & PTP (Procurement, Invoice processing, payment processing, Help Desk, etc); good to have experiences working as Global Process owners for OTC/PTP.

- Have working experience in SAP S4 Hana

- Should be well acquainted with the tools and technology available in the market with regards to OTC (Highradius, etc) and PTP (Xelix, etc) and their functionalities

- Working experience in driving and bringing in transformation in OTC and PTP processes resulting in high value savings to the customers

- Should be well acquainted with the operational and business metrices in PTP and OTC processes and should have experiences in improving them

- Good to have experience in process standardization and deriving efficiencies out of it; should act as a Process Champion during any system implementation or integrations

- Strong Quality audit/ review skills especially with complex engagements.

- Good Analytical & Problem-solving skills apart from an understanding of business numbers and accounting

- Critical thinking is a must

- Excellent communication skills, both verbal and written English. Ability to speak to Senior Management team at the client side

- Flexible about work content, timings and location.

- Proficient in the use of desktop and workflow management tools