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3.7

based on 41.9k Reviews

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2065 Capgemini Jobs

Problem Management

Capgemini Technology Services India Limited

 · 

3.7

 based on 41.9k Reviews

4-6 years

Bangalore / Bengaluru

Problem Management

Capgemini

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

ESIC Data Analysis Orcale SQL Oracle Quality Check

+ 17 more

Job Description


 About The Role : 
  • Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality
  • Check, Savings (Quantitative and Qualitative Indicators) Application Stability
  • Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis
  • Data analysis on incidents and events to find trends and initiate Proactive Problem Management
  • Facilitate FMEA and determine improvement opportunities for ticket volume reduction.
  • Set and track against quantitative improvement objectives.
  • Faster incident diagnosis and resolution
  • Incident volume reduction
  • Ensure RCAs are completed by the Problem Investigation Lead and reviewed by Delivery Team Leads on time.
  • Facilitate to implement internal / client problem management tools effectively.
  • Provide required guidance / training / coaching to the delivery leads.
  • Bring industry and Capgemini best practices to the account


    •  

    Primary Skills 
  • Problem Management
  • Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality
  • Check, Savings (Quantitative and Qualitative Indicators) Application Stability
  • Problem Management
  • Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality
  • Check, Savings (Quantitative and Qualitative Indicators) Application Stability


    •  

    Secondary Skills 
  • Incident Management
  • Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis
  • Data analysis on incidents and events to find trends and initiate Proactive Problem Management

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Management roles with real interview advice

    Top Capgemini Management Interview Questions

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    What people at Capgemini are saying

    4.0
     Rating based on 1 Management review

    Likes

    Plenty of opportunities

    • Skill development - Good
      • +3 more
    Dislikes

    Slow & cost center culture

    Read 1 Management review

    Management salary at Capgemini

    reported by 1 employee
    ₹6.8 L/yr - ₹8.6 L/yr
    8% less than the average Management Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 41.9k employees
    71%
    88%
    64%
    84%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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    Bangalore / Bengaluru  (4)
    Bangalore Office
    Capgemini, Crescent 2, Prestige Shantiniketan, Sadaramanagala Village, Whitefield Main Road Bangalore
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