Manage creation of global governance and stakeholder engagement framework to ensure BBS organization meets and exceeds business unit and organizational needs;
Partner with BBS leaders and customers to develop to ensure BBS has a proactive engagement and performance management model;
Model the governance and engagement framework with a customer service mindset and reinforce the vision and direction of the long-range plan for Bunge BBS;
Collaborate and engage with BBS leaders to ensure that there is alignment with functional and shared services short-term strategic initiatives and plans;
Provide visibility to areas of risks, inter-dependencies of or conflicts with other business units and regional efforts, and recommend and/or implement solutions to address any issues/risks or conflicts;
BBS Steady State
Enable the BBS Leadership to manage the relationship between the BBS, Global Functions, GCP and Regions
Run BBS Global Leadership Governance - track issues and actions, minutes, agenda etc.
Help BBS leadership with updates for senior management - GCP, Global Functional Teams, Regional Steerco etc
Manage status of all big ticket global and regional projects in BBS and ensure regular update is shared with BBS leadership
Collaborate and engage with BBS leaders to ensure that service performance & reporting programs are aligned with functional and shared services long-term strategic initiatives and plans;
Provide shared services thought leadership; understand and shape leading and emerging practices based on industry trends and market intelligence; proactively drive value and high performance;
Provide visibility to areas of risks, inter-dependencies of or conflicts with other business units and regional efforts, and recommend and/or implement solutions to address any issues/risks or conflict.
Knowledge and Skills :
Behavior :
Strong background in project management, service management and governance
Experience with service performance & reporting/analytics, including metrics, performance reporting and dashboards
Ability to apply insights on service management to evaluate organization performance and provide opportunities for improvement
Extensive understanding of shared services operating models, preferable experience in HR, Finance, Procurement, or IT
Detailed knowledge of leading practices in shared services
An understanding of enabling technologies required to support a shared service organization
Significant experience driving large, complex projects and programs to a successful completion, as well as ability to work in a global environment
Project management experience, or multi-functional team management experience
Authority to drive alignment and make decisions
Quick to identify risks and develop mitigation plans
An understanding of the cultural and change management requirements and impact inherent in a large, complex organizational change initiative
Passionate about building Best in Class shared services organization that drives business success
Ability to establish a culture oriented on customer experience
Strong communications and presentation skills, the ability to make the complex and detailed information clear and actionable, as well as strong influence management skills to gain alignment and commitment.
Technical : Working knowledge of current shared services enabling technologies, and of potential technologies required to enable the BBS, Competencies in reporting and analytics technologies (eg, dashboards, metric analysis, etc)