Capacity Management - Associate

Key Responsibilities:

Ensures that appropriate levels of monitoring of network resource capacity and system performance are executed, and that the information recorded in Capacity Database is kept up-to-date and used by all parts of the Capacity Management process.
Manage capacity management process for Basic and Standard contracts
Provides regular capacity management reports, which include current usage of resources
Provide observations, analysis and basic recommendation for the network and other IT resources wherever required
Highlight recurring high utilization scenarios (more than 3 months) in the reports
Compare the in-life devices available in Inventory to tool discovered devices and provide gap analysis, and follow up with required teams till resolution
Contributes to reports on performance against targets contained in KPIs
Follow-up with required support teams in case of tools or data quality issues
Follow the escalation process against various teams in case of delay
Ensuring overall improvements and customer concerns are tracked and resolved through continuous improvement methodology
Comply with BT security policy, standards, baseline and procedures
Complete all mandatory security trainings timely and successfully

Deliverables:

Monthly Capacity Management Reports, Heat map reports, team KPI adherence.

Qualifications:

BE / B.Tech. / MCA / M.Sc. / MS with minimum 1-3 years of relevant experience post Qualification IT- Experience; CCNA & ITIL Foundation Certified; Good knowledge of MS Office products

Must Have Skills:

Outstanding Customer service skills; Ability to multi-task and work under strict deadlines; Good verbal and written English communication skills; Good knowledge of Networks and other IT infrastructures skills; ITSM tools and other Capacity Management tools (EMC Watch4Net, Nagios, Ops View, Proviso, Sevone NPMD, NGNPM).