44 BPO Operations Management Jobs in Mumbai

About the Team:

GBPO is looking for a dynamic and highly skilled professional to join our Talented team of innovative and committed folks doing interesting work at the worlds largest global provider dedicated to financial technology solutions!

What you will be doing

• Possesses solid knowledge in banking operations to include back office and call centers.
• Leads presentations to executive team on problem statement, solutions, and execution of the projects as assigned.
• Performs analysis of the various data points published by COEs, SPs, Finance, TPO, Retained Org and other teams.
• Generate analysis from raw datasets to conform to presentation requirements, or unique templates dictated by leadership.
• Hold accountability calls on any inputs needed, providing agendas and minutes of the call.
• Ensure timely delivery of necessary inputs and be comfortable escalating when issues or delays occur.
• Ask detailed problem-solving questions of all peers or partners to achieve a full understanding of the issues and solutions
• Converts complex data sets into easy-to-understand Power BI visuals or presentation material.
• Visually demonstrate the problem / message thru diverse metrics and shows improvement opportunities in an easy-to-understand format.
• Has Visual skills to represent Insights for Exec presentations + use inputs from existing BI dashboards & convert to Insights basis trends.
• Update templates/trackers as needed every Week or Month or Qtr + help SPs drive similar insights / templates across diverse metrics / CSLs
• Can maintain a tracker to partner with multiple teams to close actions & share updates with Groups on RAG status

What you Bring:

• Bachelors degree with 8-15 Years of Relevant Experience.
• Helps convert rough visuals or data points to Executive level presentations
• Proficient in Excel and PowerPoint is a must
• Comfort working with complex raw datasets
• Comfort compiling raw data into simple stories and presentation materials
• Ability to dive deep into raw data to explain or justify positions and statements.
• Expertise in using Visuals/Graphics to convert Complex data points to simple visuals
• Experienced in working with various Industry standard tools used to build such presentations or Videos
• Delivers all Monthly and Quarterly reviews using FIS templates.
• Can co-ordinate with multiple departments and stake holders to complete Exec presentations with diverse inputs
• Comfortable working as an Individual contributor.

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits

A variety of career development tools, resources and opportunities

Share your CV @meetika.arora@fisglobal.com