Customer Care Associate

Key Responsibilities:

• Handle customer inquiries in a US-based voice process, providing product/service information and resolving issues.
• Open and maintain customer accounts by recording account information accurately.
• Manage documentation and coordinate with the internal team to resolve customer queries.
• Serve customers by resolving product/service problems and providing detailed information about products and services.
• Attract potential customers by answering inquiries and suggesting additional products/services.
• Update and maintain customer records by accurately recording account information.
• Process financial adjustments for customer accounts to ensure accurate records.
• Prepare reports by analyzing customer information and feedback.
• Contribute to team objectives by achieving related results as required.
• Maintain professionalism and establish positive rapport with every caller.
• Update customer information in the service database during and after each call.
• Work with the management team to stay updated on product knowledge and any policy changes.
• Reach out to customers via phone to verify account details.
• Follow scripts while interacting with customers.
• Greet customers warmly, identify the reason for their call, and address their needs effectively.

Desired Candidate Profile:

• Proven experience in customer support, with a record of exceeding quotas.
• Strong phone contact handling skills with active listening abilities.
• Ability to adapt to various customer personalities and provide exceptional service.
• Excellent communication and presentation skills.
• Capable of multitasking, prioritizing, and managing time efficiently.

Always maintain professionalism and courtesy with customers.

• Available to work occasional nights, holidays, and weekends.
• Strong verbal and written communication skills.
• 2-3 years of relevant experience.
• Experience with MS Office; MIS knowledge is an added advantage.
• Willingness to adapt to night shifts.