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5 Binance Jobs

Business Intelligence Lead

3-8 years

Remote

1 vacancy

Business Intelligence Lead

Binance

posted 2mon ago

Job Description

We are seeking a highly skilled Business Intelligence Lead to join our Customer Service team. The ideal candidate will have a strong foundation in data analysis and a proven track record of leading teams to deliver actionable insights. This role will be responsible for overseeing the team s data analysis efforts, identifying key trends, and providing strategic recommendations to improve customer satisfaction.
Responsibilities
    • Data Analysis and Insights:
    • Conduct in-depth data analysis to identify trends, patterns, and opportunities within customer service operations
    • Develop and implement data-driven strategies to optimize processes and improve efficiency
    • Utilize advanced data analysis techniques, such as cluster analysis, regression analysis, and statistical modeling
    • Monitor key performance indicators (KPIs) and generate regular reports to track progress and identify areas for improvement
    • Team Leadership:
    • Lead and mentor a team of data analysts, fostering a collaborative and innovative work environment
    • Assign tasks, provide guidance, and review team members work to ensure accuracy and quality
    • Develop and implement data analysis best practices and standards
    • Project Management:
    • Manage end-to-end data analysis projects, from initiation to completion
    • Collaborate with cross-functional teams to gather requirements, define project scope, and deliver timely results
    • Prioritize tasks and allocate resources effectively to meet project deadlines
    • Data Visualization and Reporting:
    • Create clear and compelling data visualizations, including dashboards and reports, to communicate insights to stakeholders
    • Utilize data visualization tools like Datawind to generate interactive and informative reports
    • Strategic Partnerships:
    • Work closely with business leaders to understand their data needs and provide actionable recommendations
    • Collaborate with product and engineering teams to identify opportunities for data-driven product improvements
Requirements:
    • Technical Skills:
    • Proficiency in SQL, Python, or other programming languages
    • Strong understanding of data warehousing and data modelling concepts
    • Expertise in data visualization tools (e.g., Tableau, Power BI).Advanced Excel skills, including macro development
    • Soft Skills:
    • Excellent analytical and problem-solving skills
    • Strong communication and presentation skills
    • Ability to work independently and as part of a team
    • Detail-oriented with a focus on accuracy
    • Experience:
    • 3+ years of experience in data analysis or business intelligence.
    • 3+ years of experience leading teams.
    • Experience in the financial services or technology industry is preferred.

Employment Type: Full Time, Permanent

Read full job description

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