Cluster Manager - Tractor Finance

1. Collection planning - Monthly, six monthly and annual planning
Analyze the AOP targets and determine aspirational targets; Spread the target across the calendar months to gradually increase resolution as per the location wise nuances
Cascade the AOP and aspirational targets across the ZMs and RCM
Review performance (POS resolution and POS flow) both region and location wise to identify poor performing areas and provide course correction inputs to improve collection efficiency

2. Forecasting Manpower
Prepare manpower planning forecasts for collections based on business volumes, location requirements, etc.
Engage with PLCS sales team and risk team to understand plans for new locations, sales contests and business volumes
Determine impact of business volumes on delinquency and incorporate into manpower planning forecasts

3. Portfolio management
Analyze the Account Receivables (AR) to understand percentage of FEMI bounce and conduct trend analysis of average percentage movements to evaluate the portfolio
Identify gaps and determine areas of process lapse impacting higher percentage of FEMI; Highlight to Risk team for potential changes to the defined processes
Review the loss number to ensure adherence to budget target and AOP; Identify areas of deviations and guide team to determine principle outstanding (POS) resolution and in turn the count level resolution to ensure minimal variance

4. Cost management
Monitor the collections cost such as per receipt costing, penalty collections, etc.; in case of deviations closely review higher payout and impact on collections
Review the collections agency metrics such as payout, penalty collections, penalty penetration, etc. to ensure alignment with company objectives
Determine markets with opportunities to introduce and drive touch free collections (lower cost) through tele-calling
Negotiate and finalize vendors providing tele-calling capability to drive the touch free collections
Monitor penalty collection percentage, penalty penetration, etc. and drive penalty collections to contain the collections costs by better leveraging tele-calling efforts for collecting bounce charges, improve penalty penetrations, etc.
Identify opportunities for introducing and deepening penetration of digital channel as waiver for online payment, charges for physical payment pick up, etc.

5. Vendor management
Engage with the Hub Con (Regional level) and Telecalling (Pan India) vendors to develop relations and enhance alignment with company expectations
Review the monthly allocation for vendors, day wise resolution for early resolution and referrals for non-contactable to field teams
Conduct discussions with vendor representatives on payout and review performance
Visit collection agencies (small vendors, direct collection agencies, etc.) to discuss process lapse and gain|6. Team development
Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives
Participate in recruitment process to identify the right talent at various positions within the team
Establish individual performance expectations and regularly review individual performance of the team
Identify development opportunities for team members to enhance their functional knowledge

7. Team development
Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives
Participate in recruitment process to identify the right talent at various positions within the team
Establish individual performance expectations and regularly review individual performance of the team
4. Identify development opportunities for team members to enhance their functional knowledge

Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications
Post- graduation
b) Work Experience
More than 10 years of experience
Strong experience and practical knowledge of Collections (including tele-calling and field collection)