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Engaged Employer

Bajaj Auto

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3.9

based on 3.5k Reviews

Video summary

156 Bajaj Auto Jobs

L4 - MC DMS - Rewa- Madhya Pradesh- BACL

Bajaj Auto

3.9

based on 3.5k Reviews

1-6 years

Bhopal

1 vacancy

L4 - MC DMS - Rewa- Madhya Pradesh- BACL

Bajaj Auto

posted 4hr ago

Job Role Insights

Fixed timing

Key skills for the job

Software Configuration Management Customer Service Medical Billing Recruitment Relationship Management CRM

+ 4 more

Job Description

Level: L4
Department: MC DMS
Designation: Assistant Manager
Responsible for: Allocation of portfolio to vendor
Location: City
Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
Preferred Age: Maximum 30 years
Qualification: Any Graduate/ P. G. /M. B. A.
Reporting to: Area Manager
Nature of Role: Individual Performer

Negotiation skills
Managing Teams
Relationship management
Result oriented
Multitasking

KEY PERFORMANCE AREA

Achieving the bucket wise resolution as per the target
Reducing the flow rate to the next buckets
Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

ROLE PROFILE/JOB RESPONSIBILITIES

Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the disposition code.
Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
Receipt book & Repo kits allocation and auditing periodically
Agency billing closure within 60 days of the work completed month.
Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
Handling collection/repo related customer service issues/escalations.
Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
BKT resolution with agency and FOs level need to be tracked & reviewed.
Flow rates to next BKT needs to be restricted on the location you are handling.
Remove the non-performing FOs and recruitment the fresh team and train as and when required.
CRM queries needs to be closed as per the TAT assigned.
RCU audit queries must be reverted before TAT and implementation of committed action at field level.
Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
HHT not working need to be informed to IT team for need of support.

Level Department cohort State Location Position Type L4 MC DMS MP, CG, UP MP JABALPUR Asst. Manager L4 MC DMS MP, CG, UP MP CHINDWARA Asst. Manager L4 MC DMS MP, CG, UP MP CHHATARPUR Asst. Manager L4 MC DMS MP, CG, UP MP GUNA Asst. Manager L4 MC DMS MP, CG, UP MP BHIND Asst. Manager L4 MC DMS MP, CG, UP MP HARDA Asst. Manager L4 MC DMS MP, CG, UP MP DHAR Asst. Manager L4 MC DMS MP, CG, UP MP INDORE Asst. Manager L4 MC DMS MP, CG, UP MP SHUJALPUR Asst. Manager L4 MC DMS MP, CG, UP MP RATLAM Asst. Manager L4 MC DMS MP, CG, UP MP SEHORE Asst. Manager L4 MC DMS MP, CG, UP MP JHABUA Asst. Manager L4 MC DMS MP, CG, UP MP BURHANPUR Asst. Manager L4 MC DMS MP, CG, UP MP UJJAIN Asst. Manager L4 MC DMS MP, CG, UP MP WAIDHAN Asst. Manager L4 MC DMS MP, CG, UP MP NARSINGHPUR Asst. Manager L4 MC DMS MP, CG, UP MP SHAHDOL Asst. Manager L4 MC DMS MP, CG, UP MP SATNA Asst. Manager L4 MC DMS MP, CG, UP MP GWALIOR Asst. Manager L4 MC DMS MP, CG, UP MP BHOPAL Asst. Manager L4 MC DMS MP, CG, UP MP MANDSAUR Asst. Manager L4 MC DMS MP, CG, UP MP GWALIOR Asst. Manager L4 MC DMS MP, CG, UP MP BHOPAL Asst. Manager L4 MC DMS MP, CG, UP MP MANDSAUR Asst. Manager L4 MC DMS MP, CG, UP MP SAGAR Officer L4 MC DMS MP, CG, UP MP SHIVPURI Officer L4 MC DMS MP, CG, UP MP BIAORA Officer L4 MC DMS MP, CG, UP MP RAISEN Officer L4 MC DMS MP, CG, UP MP SEONI Officer L4 MC DMS MP, CG, UP MP ASHOK NAGAR Officer L4 MC DMS MP, CG, UP MP KATNI Officer L4 MC DMS MP, CG, UP MP BALAGHAT Officer L4 MC DMS MP, CG, UP MP VIDISHA Officer L4 MC DMS MP, CG, UP MP MORENA Officer L4 MC DMS MP, CG, UP MP BARWANI Officer L4 MC DMS MP, CG, UP MP ITARSI Officer L4 MC DMS MP, CG, UP MP BETUL Officer L4 MC DMS MP, CG, UP MP KHARGONE Officer L4 MC DMS MP, CG, UP MP DEWAS Officer

Employment Type: Full Time, Permanent

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