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Bain & Company

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3.8

based on 276 Reviews

26 Bain & Company Jobs in New Delhi

ServiceNow Developer - Analyst

Bain Company India Pvt. Ltd.

3.8

based on 276 Reviews

2-5 years

New Delhi

1 vacancy

ServiceNow Developer - Analyst

Bain & Company

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Stock Market Information Technology Linux System Administration Javascript Analytical Chemistry

+ 4 more

Job Description

This role is responsible for business and technical analysis related to the use of the ServiceNow platform. This includes supporting the implementation of new modules, as well as continuous improvement and support for existing modules. The Analyst works with platform users from internal customer teams to understand complex business needs and recommend solutions that meet these requirements and follow ServiceNow best practices. With some implementations this will involve working closely with a Software Implementation (SI) vendor.

Essential Functions

Recommend and implement solutions to meet business requirements, utilizing a core understanding of ServiceNow capabilities. This will be as part of a team on larger initiatives and independently on smaller initiatives.
Advocate and implement solutions where ServiceNow can be utilized to automate manual processes including the creation of Catalog Items and relevant documentation.
Proactively monitor the stability and usability of the platform across environments, acting where necessary.
Build and maintain integrations with external systems by leveraging IntegrationHub and Flow Designer.
Recommend and perform platform upgrade planning, testing, and execution with the assistance of other team members.
Assist in peer reviewing and testing fellow team members work.
Provide ongoing support and assist with continual improvement of ServiceNow products implemented in Bain s ServiceNow instance. This may include ITSM, ITOM, ITAM, CSM, and HRSD products.