Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Engaged Employer

AXIS MY INDIA

Compare

3.5

based on 248 Reviews

Video summary

16 AXIS MY INDIA Jobs

Manager - Operations (DRC)

AXIS AD-PRINT MEDIA (I) LTD.

3.5

based on 248 Reviews

4-9 years

Mumbai

1 vacancy

Manager - Operations (DRC)

AXIS MY INDIA

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Auditing Recruitment CRM Data Research Budgeting

+ 3 more

Job Description

Resources recruitment (Recruits, selects, hires) asper Project requirement.
Forecasting caller requirement for the upcomingproject
Train and evaluate callers and other supervisor.
A Team player and who has handled a min of 200 - 250 telecallers.
A person who has handled inbound/ outbound processes
Preferably handled a Survey based process
Well versed with the Dialler/ CRM Strategies.
Regularly analyze quality data and suggest actionsbased on collected data.
Maintain all documentation related Data Research team.
Good knowledge of Excel and Presentation
Great interpersonal and communication skills
Thorough knowledge of methodologies of calling, productivity,training, and quality.
Make sure that DRC team meet companys goals and providesufficient support to achieve wise productivity.
Address and resolve employee Dissatisfaction and staff Attrition.
Give suggestions in questionnaire to project team for betterresearch findings.
Able to create a healthy workplace environment and Workplace culture.
Flexible in working hours (Extensionof shifts as per work requirement / Weekend working if required)
Candidates should be adaptive to Disciplined work culture.
Requirements

Achieving daily audit targets

Achieving daily Feedback Targets

Good in regional language

Flexible in working hours (Extensionof shifts as per work requirement / Weekend working if required)

Excellent organizational skills.

Good conflict resolution.

Proven leadership skills.

Great decision-making skills.

Strong attention to detail.

Adept at budgeting and forecasting.

Ability to transform data into actionable, strategic decisions.

Benefits

Competitivesalary and benefits package.

Opportunityto work in a dynamic and growing company.

Makea significant contribution to the companys success.

Stayup-to-date on the latest industry trends and best practices.

","Job_Type":"Full time" , "Job_Opening_Name":"Manager - Operations (DRC)" , "State":"Maharashtra" , "Country":"India" , "Zip_Code":"400008" , "id":"92556000003831086" , "Publish":true , "Date_Opened":"2024-08-26" , "Keep_on_Career_Site":false}]