Senior Salesforce System Administrator

Role & responsibilities

Broad Purpose

Avance Clinical is a Contract Research Organisation which offers specialised services supporting drug development for the pharmaceutical and biotechnology industry. The Salesforce System Administrator is responsible for administering the roles, licenses and functions within Avances business systems and troubleshooting day to day issues related to it. This role will also collaborate with other team members to support ideal user adoption; and the identification and development of enhancement opportunities within the system and related business processes.

Core Responsibilities:

• Provisioning of user accounts, licensing, roles and permission across business systems and monitoring our usage ensuring we do not exceed our license allocations.
• Own the issue management process for business systems as directed by the Salesforce Platform Lead. Managing support requests from inception, triage, allocation and resolution. Be the point of contact and communication for issues escalated both internally and to our partners ensuring end users are updated regularly.
• Develop/maintain new Lightning components and APEX codes
• Administer and configure Salesforce Sales Cloud and Marketing Cloud to support marketing automation, lead management, and sales processes.
• Oversee the setup, customization, and maintenance of Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio, etc.) and ensure alignment with sales objectives.
• Integrate Marketing Cloud with other Salesforce products (Sales Cloud) and third-party tools for seamless operations and enhanced reporting.
• Monitor and improve sales pipeline visibility using Salesforce tools and provide sales teams with insights into campaign performance and potential opportunities.
• Support the control and quality of the data within assigned business systems
• Setup and develop dashboards and reports as required within business systems
• Identify suitable system enhancements and feed them into the tracking and prioritization process, advocate on behalf of users
• Participate in User Acceptance Testing, executing tests, feeding back results and advocating the customer experience.
• Develop and maintain documentation on Avance business processes and system architecture.
• Work with cross functional teams to gather requirements, write user stories and advocate prioritization of user stories
• Support the Salesforce Platform Lead in training and development of Avance employees
• Support the Salesforce Platform Lead in development and maintenance of user documentation
• May be required to work in US EDT time zone

Preferred candidate profile

• Proven experience (5+ years) working with Salesforce Sales Cloud and Marketing Cloud, with a solid understanding of the platforms capabilities and limitations.
• Strong understanding of Salesforce CRM and related tools (e.g., Process Builder, Flow, Lightning Experience, etc.).
• Experience in configuring and customizing Sales Cloud, including lead and opportunity management, forecasting, and reporting.
• Hands-on experience with Marketing Cloud modules such as Journey Builder, Email Studio, Automation Studio, and Audience Builder.
• Solid understanding of marketing automation best practices, email marketing, and customer segmentation.
• Experience integrating Salesforce with third-party applications and tools.
• Experience working within and building out an Agile system development framework
• Possess excellent interpersonal and communication skills
• Can build and maintain positive relationships with management and peers
• Ability to work independently or in a cross functional team environment
• Display strong analytical and problem-solving skills
• Experience in Certinia is a plus.

Perks and benefits

• Stimulating work
• Project diversity
• An intellectual challenge
• An agile & flexible workplace
• Opportunity to progress
• Stability
• Sense of community
• A leadership team that are working together on a common goal
• Flexible working options
• Great tools / tech to do your job

If the role interests you, please e mail your CV to ramya.yadehalli@avancecro.com