Availity - Senior Manager - Client Services (6-10 yrs)

- Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide.

- Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration.

- Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

- Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry.

- If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.

Job Description:

- The Senior Manager, Client Services is responsible for managing the Client Services team, which supports customers across multiple business channels and transactions.

- A primary objective is to ensure the highest level of client satisfaction is achieved through training, education and team management.

- This position requires in-depth, broad, and comprehensive healthcare transaction experience.

- This individual will support the Client Services strategy and will ensure their team provides the highest level of client satisfaction by executing on that strategy.

- All Client Services Supervisors will report to the Senior Manager, Client Services.

- This individual will have regular contact with various internal stakeholders and must be comfortable making decisions in a fast paced and sometimes ambiguous work environment.

- This work is complex in nature, where judgment, tact, and initiative are required to resolve problems.

- The Client Services Manager will also be required to carry out other duties, projects, or activities as specified by their management

Roles & Responsibilities:

Why you want to work on this team:

- Fun, collaborative group with a passion for helping others.

- Exposure and opportunity to grow within the Healthcare Industry

To Be Qualified For This Position:

- Master's/Bachelor's degree in business, Operations, or a related field, or the equivalent in related work experience

- Minimum of 5 years of managerial and progressive customer service experience

- Minimum 6 years of working knowledge in Revenue Cycle Management domain (US Healthcare) and practice management software applications.

- Experience in inbound international voice process would be preferred.