Tele caller

Job description

Job Responsibilities and Duties:

• Answer incoming calls from customers
• Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers
• Maintain and update customer information
• Ensure patient forms contain all necessary billing information
• Booking of home collections and forwarding to home collection department
• Handling patient queries over email, WhatsApp, direct calls or missed calls etc.
• Maintaining data of Received and Missed calls

Position Requirements

Critical skills :

• Strong written and verbal communication skills
• Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
• Keen attention to detail, especially involving checking forms and documents for proper information
• Working knowledge of Microsoft Office Suite or similar software
• Proficient in customer service
• Knowledge of medical insurance procedures
• Active listening and comprehension skills

Work Experience/Education :

• 0-1Years experience in a customer service environment and preferably in a call Centre environment.
• Bachelors Degree
• Background From Healthcare/Hospital industry