Specialist Technical Writer

So, what s the role all about?

As a NICE Technical Writer, you will be part of a dynamic, ever-learning team, in a growing, challenging, and exciting environment.

In this role, you will be responsible for, and involved in the whole journey from end-to-end: feature discussions, including the UI/UX microcopy, with the Product Managers, UX and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation to a customer-facing site.

How will you make an impact?

- Creating end-user guides that are clear, concise, and user-friendly while utilizing AI to enhance the quality and efficiency of documentation.

- Collaborating with multiple scrum teams in an Agile environment, ensuring adherence to sprint and release milestones.

- Updating documentation based on internal and customer feedback.

- Integrating with the Documentation team while working independently with various stakeholders.

- Applying critical thinking to push boundaries and innovate within your role.

- Collaborating with the UX team to produce/review microcopy and review logs that enhance the user experience.

Have you got what it takes?

- Passion for emerging technologies and new tools.

- Highly motivated, organized, and self-managed individuals.

- Experience in creating clear and structured guides for different audiences using single sourcing and conditions.

- Current and proven experience in an agile software development environment.

- 7-11 years of experience as a Technical Writer.

You will have an advantage if you also have:

- An ever-learning mindset.

- Experience with Flare, GitHub, and Jira.

- Experience in UX microcopy and video creation.

- Strong multitasking skills, with the ability to work effectively in a fast-paced environment.

Requisition ID: 6396
Reporting into: Tech Manager
Role Type: Individual Contributor