Associate Manager

Hi There,

We are hiring at Sutherland for Team Managers Operations.

• Required Qualification: Graduate/post-graduate
• Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process
• Team handling experience
• Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS
• Be attentive to details
• Be able to work in a fast-paced environment
• Have good working knowledge in MS Office applications: Word, excel, & PPT
• Be able to adjust quickly and smoothly to changing priorities and conditions
• Have ability to interpret data, identify trends, and make suggestions for improvements
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• 24/7 Shifts (Onsite).