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13 DBS Bank Assistant Vice President Jobs

Assistant Vice President, Team Lead, Operations, Client Services

10-12 years

Chennai

1 vacancy

Assistant Vice President, Team Lead, Operations, Client Services

DBS Bank

posted 1mon ago

Job Description

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
  • Purpose of this job is to own & be accountable for the Change the Bank role in Business care with key focus on Demand Management, Complaints reduction, automation & Improvement opportunities in the run the bank function.
Requirements
As a Senior team member, you will be in charge & responsible for effectively managing and optimizing customer demand (Calls & emails fulfillment & Complaints) at Business Care. Towards this, you will
  • Work in tandem with the Run the bank activities & suggest areas of potential improvements, automation opportunities & complaints reduction.
  • Identify areas of demand from the customers, forecast ongoing & future demand, Resource Planning & Performance monitoring.
  • Suggest and engage with stakeholders in the bank towards possible solutions for eliminating or self-servicing such demand, Process improvements.
  • Own & drive implementation and roll out of change initiatives towards the outcome.
  • Track customer feedback & ensure high levels of Customer satisfaction with the changes rolled out.
Job Duties & Responsibilities
  • Ensuring all the requisite steps are in place to meet the accountabilities mentioned above.
Required Experience
  • Around 10-12 years of related work experience in managing customer fulfillment (emails and calls ) for Corporate customers.
  • Knowledge of Corporate banking products (mainly Trade, Remittance Product, Payments RTGS, NEFT etc., Loans, Term Deposits ) is a must.
  • Candidates with Experience in driving change management initiatives, medium size projects will be preferred.
Education / Preferred Qualifications
  • Bachelor s degree in commerce is preferred.
Core Competencies
  • Good understanding of various Corporate banking products ( as mentioned above )
  • Experience in investigating, identifying root cause and working with various teams to put in place preventive steps to avoid complaints.
  • Experience in identifying opportunities for digital adoption and converting repeat customer service requests to digital channels.
Technical Competencies
  • Knowledge of product life cycle & nuances of corporate banking products like Trade Finance, Trade Services, Cross Border Remittances, Payments, Working Capital Loans, Fixed deposits.
  • Experience in working on Core banking Systems.
Work Relationship
  • Relationship teams, Branch, Central Operations teams, IBG COO, NDS, Regional teams

Employment Type: Full Time, Permanent

Read full job description

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What Assistant Vice President at DBS Bank are saying

3.7
 Rating based on 35 Assistant Vice President reviews

Likes

Dbs is fantastic organization, but indian group isn't that level up.

  • Salary - Good
  • +2 more
Dislikes

Work life balance Vision is not clear

  • Work-life balance - Poor
Read 35 Assistant Vice President reviews

Assistant Vice President salary at DBS Bank

reported by 414 employees with 9-19 years exp.
₹19.5 L/yr - ₹50 L/yr
24% more than the average Assistant Vice President Salary in India
View more details

What DBS Bank employees are saying about work life

based on 1.9k employees
54%
51%
51%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

DBS Bank Benefits

Health Insurance
Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria +6 more
View more benefits

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DBS Bank Chennai Office Location

View all
Chennai Office
DBS Bank India, 806, Anna Salai, Mount Road Chennai
Tamil Nadu 600002

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