Assistant Manager

Manage Daily Work allocation and review Deliverables

• Ensure 100% SLA adherence (TAT + Accuracy) by AP team.
  
• Handle and respond to Business/Location queries & escalations
  
• Having good knowledge of SAP concur/ different claims tools.
  
• Having good experience in Employee claims and assist in the follow-up process to ensure that all
  

necessary steps are taken to resolve claims in a timely manner.

• Having good exposer & experience in corporate policy.
  
• Provide excellent customer service by answering inquiries and addressing concerns from policyholders
  

or claimants, offering guidance on the claims process and explaining policy coverage as needed.

• Ensure that all claims processes are conducted in accordance with company policies.
  
• Analytic Skill, PPT in Power Point, MIS Report
  
• Scrutiny of Employee ledger, Advances, and clearing in regular basis
  
• Connect with business head and external stake holders to resolve the queries.
  
• Flexible with working hours & manage profile with any AP process
  
• Ability to work with details and time-sensitive issues
  
• Good decision-making skills and response to high-pressure situations
  
• Excellent interpersonal communication and organizing skills to coordinate project activities
  

Critical Tasks

KRAs and Key Activities

• Excellent Communication
  
• Having at least manage 10 employees.
  
• Having good exposers in people management
  
• Manage all queries / escalations from business / location
  
• Ensure for team bonding and engagement
  
• Needs to drive for process improvement, automation projects.
  

Decision making authority (Decisions expected)

• Handle the non-Compliance issues
  
• Good Decision making
  

Educational Background and Work Experience

• MBA qualified with 7 - 8 years of experience.
  

Competencies

• SAP & accounting knowledge is must
  
• Advantage in experience in employee claims/ERP tools.