Assistant Manager

Having worked in a service industry catering to clients
Very strong Excel, analytical, Power Point skills
Interact with clients to understand requirements, set expectations, address concerns, and work closely with internal leadership team
Responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT) Accuracy
Review and execution of quality deliverables
Effectively manage escalations provide guidance and coaching to the team
Work with teams to understand their concerns and resolve them
Delegate tasks appropriately and develop teams to move to next level
Work under pressure, managing resource allocations, attrition and people issues
Providing effective solutions and guiding team members on various Functional issues

Skills and attributes

To qualify for the role you must have
Qualification

Graduate or Post graduate

Experience

7 to 8 years of experience