Assistant Manager - Human Resources

Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development

Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area

OR

2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required

CORE WORK ACTIVITIES

Assisting in Managing Recruitment and Hiring Process

Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed

Assists in establishing and maintains contact with external recruitment sources

Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures

Networks with local organizations (eg, Hotel Association and peers) to source candidates for current or future openings

Assists in monitoring candidate identification and selection process

Performs quality control on candidate identification/selection

Assisting in Administering and Educating Employee Benefits

Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors

Assists with unemployment claim activity reports

Attends unemployment hearings and ensures property is properly represented, as needed

Assisting in Managing Employee Development

Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

Ensures employees are cross-trained to support successful daily operations

Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture

Ensures attendance by all new hires and participation of the leadership team in training programs

Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job

Assisting in Maintaining Employee Relations

Assists in maintaining effective employee communication channels in the property (eg, develops daily communications and assists with regularly scheduled property-wide meetings)

Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action

Utilizes an open door policy to acknowledge employee problems or concerns in a timely manner

Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources

Partners with Loss Prevention to conduct employee accident investigations, as necessary

Communicates performance expectations in accordance with job descriptions for each position

Assisting in Managing Legal and Compliance Practices

Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time

Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act

Assists with ensuring medical records are maintained in a separate, secure and confidential medical file

Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable)

Communicates property rules and regulations via the employee handbook

Assists with ensuring all safety and security policies (eg, property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc

Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims

Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs