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1 Kalpataru Limited Assistant Manager Customer Service Job

Assistant Manager - Customer Service (Post Sales)

5-10 years

Mumbai Suburban

1 vacancy

Assistant Manager - Customer Service (Post Sales)

Kalpataru Limited

posted 22d ago

Job Description

Objective of the role

To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets


Position/Designation : Assistant Manager-CRM


Department : CRM


Role & responsibilities

• Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and new booking.

  • Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement
  • Customer Lifecycle (On-boarding & Post Onboarding) : On Boarding 1. Welcome call 2. Customer visit for on-boarding process 3. Stamp duty & AFS registrations 4. Customer portal adoption 5. ROC, NOC generation.
  • Post Onboarding: 1. Q/R/C handling 2. Engagement calendar 3. SFDC updation

• Operations : Customer file maintenance SAP/DMS data entries Tracker updations (Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation

  • Process improvements/ Initiatives : Gaps identified/ Process improvement suggestions / initiatives

Competencies Required:

  • Advanced Communication
  • Customer Orientation
  • Relationship Building
  • Interdepartmental Coordination
  • Sales Documentation



Employment Type: Full Time, Permanent

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What Assistant Manager Customer Service at Kalpataru Limited are saying

Assistant Manager Customer Service salary at Kalpataru Limited

reported by 1 employee with 15 years exp.
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₹9.9 L/yr - ₹12.7 L/yr
97% more than the average Assistant Manager Customer Service Salary in India
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What Kalpataru Limited employees are saying about work life

based on 830 employees
60%
55%
42%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Kalpataru Limited Benefits

Submitted by Company
Office Perks
Professional Support & Learning
Financial Benefits
Health & Insurance
Time Off
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Cafeteria
Free Transport
Team Outings +6 more
View more benefits

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